Medical Office Assistant

4 weeks ago

London, Canada Medicentres Canada Inc. Full time

**Position Title**: Medical Office Assistant

**Job Type**: Casual, Permanent (Up to 18 hours/week)
**Job Location**: London Medicentres Clinic
**Reports to**: Clinic Manager
**Date Last Updated**: September 2024

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

**JOB PURPOSE**:
Reporting to the Clinic Manager, the Medical Office Assistant is responsible for providing exceptional customer service to our patients, as well as providing support to physicians and medical staff.

**PRINCIPAL RESPONSIBILITIES**:

- Answering phones, greeting, and registering patients
- Provide panel management support to physicians
- Responding to patient enquiries in person and by phone
- Initiating forms and collecting payment for services not covered by insurance
- Escorting patients to exam or treatment rooms and preparing patients for physician
- Cleaning and preparing exam and treatment rooms between patient visits
- Performing diagnostic testing as ordered by the physician including urinalysis
- Performing Blood pressure readings (using automated BP monitor), temperature readings, height and weight measurements as ordered by the physician
- Scheduling and notifying patients of appointments
- Scanning patient documents into electronic medical records as required
- Completing daily, monthly and weekly chore lists as required
- Performing other duties as assigned

**KNOWLEDGE, SKILLS AND EXPERIENCE**:

- High school diploma or equivalent
- Medical Office Assistant Qualification is an asset
- Recent customer service experience
- Experience with Med Access or Electronic Medical Records
- Excellent verbal and written communication skills
- Problem solving skills
- Proficiency in medical terminology is an asset
- Must be able to handle confidential information in compliance with the Health Information Act

**INTERNAL COMMUNICATIONS**:

- Physicians
- Clinic Support Office departments (IT, Accounting, Human Resources)

**EXTERNAL COMMUNICATIONS**:

- Vendors
- Suppliers
- Patients

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