Retail Team Lead

3 weeks ago

Toronto, Canada Australian Boot Company Full time

Can you fill these boots?

Australian Boot Company is looking for an exceptional **Retail** **Store Team Lead** to ‘hit the ground running’ in a full-time role in Toronto at our Queen Street location. If you are looking to pull on your boots and jump to the next stage of your career, we would love to hear from you

The team lead role is accountable for supporting every aspect of the retail store operations, ensuring that all team members are engaged, performing well, and delivering world-class customer experiences. Team leads help build team capabilities and focus on key results for the business. This role will work closely with staff to foster an environment that promotes fairness, equality, and well-being, encouraging them to achieve to their fullest potential.

**You Will**:

- Wow our customers and staff with professionalism, responsiveness, product knowledge and customer service.
- Foster a positive ‘can do’ philosophy.
- Link the leadership team and sales associates by assisting in the operational functions of the store and motivating the team to exceed goals.
- Lead by example with respect to your actions, words, support, guidance, accessibility, and constructive coaching.
- Be focused on participating and leading by example in a happy and engaged team with a strong, collaborative culture.
- Identify training needs by observing the team’s performance and work alongside the Store Manager to provide coaching while documenting progress.
- Be a proactive planner and executor to continuously improve everything you and the company are capable of.
- Collaborate with management to develop an inspiring team focused environment with an open communication culture.

**Role Details and Expectations**:

- Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence.
- Collaborate with the retail team to develop, demonstrate, and deliver unwavering, no excuses, World Class Customer Service with every interaction.
- Work alongside the Store Manager to organize and control store operations with respect to product sales and growth, inventory management, product knowledge, daily financial reconciliations, and accounting administration.
- Merchandise product to company standards, providing a professional, inviting, and refreshing presentation of store products on an ongoing basis.
- Monitor stock levels of all products to ensure they are maintained at seasonal target levels and actively report inventory shortages or overages to the Store Manager for adjustment.
- Help foster a respectful and inclusive team environment by celebrating differences to ensure a supportive and engaging experience for team members and customers.
- Assist management to train, supervise and motivate store personnel to achieve product sales, inventory management, and merchandising objectives.

**You Are/Have**:

- 1+ years of retail management, supervisory, or team lead experience.
- Good technical abilities with a background in inventory management, POS Retail Software computer systems including MS Office, and the ability to troubleshoot hardware/software.
- A passion for demonstrated success with proven leadership skills including empathy, empowerment, and holding people accountable.
- Strong verbal and written communication, strategic planning, and project management skills.
- A willingness to learn and continue learning with a “go getter” attitude, constantly striving to go above and beyond.
- Ability to manage multiple competing priorities, remain organized and adapt to changing situations.
- Strong conflict resolution and problem-solving skills.

**What’s in it for you?**
- Be part of a fun and supportive team, representing some of the most iconic footwear brands in the country.
- You’ll work for a company with high expectations that is also happy to reward & recognize staff for their hard work and effort.
- Oh, and of course, a competitive wage, benefits, and awesome product perks

**Salary**: $18.00-$21.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Work Location: In person

Application deadline: 2023-06-15

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