Bi-lingual Front of House Management

6 months ago


Hamilton, Canada August 8 Restaurant Full time

_**Company Description**_

August 8 was originally established in 2008 and its first location opened in downtown Hamilton, Ontario. As a new concept of dining, it was recognized as the first restaurant of its kind in the area to bring the finest aspects of both Cantonese-style dim sum & Japanese cuisine. Now, we have expanded to 7 locations across the Greater Toronto Area.
- **Job brief**_
- **Responsibilities**_
- Directly responsible for the FOH team, ensuring their adherence to August 8 company policies regarding employment, operational procedures, and health & safety.
- Operates shift with a growth mindset, increasing sales and guest retention.
- Leading, coaching and developing the FOH team in fulfilling the steps of service and all duties both prior to and after service.
- Handles guest issues regarding the dining experience with genuine concern and sincere effort.
- Oversee that all opening and closing duties of the restaurant are completed correctly and that cleanliness and maintenance are maintained.
- Flowing the online orders whenever they come in
- Assist in the reduction of operational costs including inventory, supplies, and labor.
- Placing orders with our suppliers, through various channels, at an appropriate level that reflects current or expected business volume.
- Accountable for accurate daily sales reporting.
- Enforce and monitor all health, safety, and sanitation standards in their area.
- Handle guest complaints according to the provided guidelines.
- Other duties assigned.
- **Job Terms**_
- Job Type: Permanent Full-time
- Work Location: Hamilton as training spot or initial workplace and can be flexible to nearby locations
- Shift Requirement: Must be flexible for afternoon shifts, 6 days a week
- Compensation: Considerable package with Hourly Pay(during rotation period) + General tips
- **Qualifications**_
- Own previous experience in food service or hospitality industry is a strong asset
- Ability to work well under pressure in a fast-paced environment.
- Strong communication and interpersonal skills to effectively interact with customers and staff members.
- Knowledge of cash handling procedures and basic accounting principles
- Ability to multitask and prioritize tasks effectively.
- Having food handler certificate is a strong advantage
- Proficiency in both English and Chinese(Mandarin or Cantonese) language skills is a plus

**Job Types**: Full-time, Permanent

Pay: From $16.55 per hour

Expected hours: 40 - 44 per week

**Benefits**:

- Discounted or free food
- On-site parking
- Store discount

Supplemental pay types:

- Bonus pay
- Tips

**Experience**:

- hospitality: 1 year (preferred)

**Language**:

- Mandarin or Cantonese (preferred)

Work Location: In person



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