Help Chat Representative
2 weeks ago
PlayWise International Foundation is a non-profit organization dedicated to promoting education and child development through innovative play-based programs. We believe in the power of play to nurture creativity, critical thinking, and social skills in children globally.
We are seeking a dynamic and empathetic Help Chat Representative to join our team. As a Help Chat Representative, you will play a crucial role in providing support and assistance to individuals accessing our programs and services. Your responsibilities will include responding to inquiries, troubleshooting issues, and ensuring a positive and informative interaction for our users.
**Responsibilities**:
- Respond to user inquiries and provide assistance via chat in a timely and friendly manner.
- Troubleshoot technical issues and guide users through problem-solving steps.
- Provide information about PlayWise programs, initiatives, and resources.
- Collaborate with other team members to ensure a cohesive and supportive user experience.
- Document and report common user issues for continuous improvement.
**Qualifications**:
- Previous experience in customer support or a similar role.
- Strong written and verbal communication skills.
- Empathetic and patient demeanor.
- Familiarity with child development or education is a plus.
- Ability to work collaboratively in a remote team environment.
If you are passionate about education, child development, and providing support to users, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience.
PlayWise International Foundation is an equal opportunity employer, committed to diversity and inclusion in the workplace.
**Salary**: $20.25 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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