Manager Regional Ambulatory Services

4 weeks ago

Victoria, Canada Island Health Full time

**Job Description**:
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Director, and in co-management with the Medical Manager(s), the Manager, Regional Ambulatory Services is accountable for the effective and efficient functioning of a clinical program/unit. The Patient Services Manager is co-responsible for providing leadership and direction for the operations management, utilization and risk management, and quality improvement of the clinical program/unit. They play a critical role in linking their portfolio with community health services to address the ongoing issues/needs of clients and their families and to ensure a smooth transition from the acute care environment to appropriate community health services. In addition to leading an inter-disciplinary team, works as a team player with colleagues and co-workers and in collaboration with key internal and external stakeholders to achieve excellence in client and family centred care, education and research within a complex multi-site environment that extends to the community.

**QUALIFICATIONS**:
**Education, Training And Experience**:
Minimum Baccalaureate (Masters preferred) in a relevant health care profession supplemented with leadership and business management courses as well as seven (7) to ten (10) year's recent, related clinical and progressive leadership experience, including direct supervisory experience or an equivalent combination of education, training and experience. Current registration/membership with a recognized professional association.

**Skills And Abilities**:

- Excellent communication skills to function within a complex interdisciplinary environment including ability to communicate with the physician community.
- Basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system required.
- Demonstrated ability to collaborate with internal and external stakeholders to develop, manage and evaluate clinical programs considering client needs, service delivery interrelationships and service potential within a complex environment.
- Demonstrated ability to understand available resources for program/unit and keeps quality in the forefront of all resource utilization decisions; provides feedback and detailed analysis on budget variances, and makes recommendations for corrective action.
- Demonstrated ability to facilitate, collaborate and negotiate for effective resolution of human resource issues.
- Demonstrated ability to foster collaborative working relationships to support the professional practice and ongoing development of staff.
- Demonstrated ability to promote development of clinical research opportunities to ensure evidence-based practice within an interdisciplinary team-based environment.
- Physical ability to perform the duties of the position.

**Job Requirements**:

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