Call Center Customer Service Agent
2 weeks ago
**Job Title**: Call Center Customer Service Assistant
**Location**: Vancouver, BC
**Responsibilities**:
Handle inbound customer calls and inquiries regarding products, services, orders, and general assistance.
Effectively navigate customer databases and systems to retrieve information and update customer accounts.
Process customer orders, returns, and exchanges in accordance with company policies and procedures.
Maintain a high level of professionalism and empathy in all customer interactions to ensure customer satisfaction.
Meet or exceed established performance goals for call quality, productivity, and customer satisfaction.
Keep accurate records of customer interactions, transactions, comments, and complaints.
Stay updated on product knowledge, promotions, and company policies to provide accurate information to customers.
Collaborate with team members and other departments to ensure seamless customer service experiences.
**Requirements**:
High school diploma or equivalent.
Excellent communication skills, both verbal and written.
Strong interpersonal skills and the ability to remain calm and composed under pressure.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Proficiency in basic computer skills and familiarity with customer service software and databases.
Flexibility to work shifts, including evenings, weekends, and holidays, as needed.
A commitment to delivering exceptional service and exceeding customer expectations.
Strong attention to detail and accuracy in data entry and record-keeping.
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