Implementation Process Specialist

2 weeks ago

Edmonton, Canada Effortless Admin Inc. Full time

**Implementation Process Specialist**

**Who is Effortless Admin**:
Effortless Admin is Canada’s leading benefits administration software and service company. Our platform is fully web-based and provides employers with an elegant way of managing employee benefits. We are an expanding organization looking for motivated individuals who want to be part of our growth trajectory.

**Why This Role Is Important To Effortless Admin**:
We are experiencing some exciting growth as an organization with new business implementations being one of our biggest differentiators in the industry. We know that a smooth implementation is one of the more important experiences our clients can have with us, with each implementation being as unique as each of our clients. For this role, we need someone that can offer that white-glove service to our clients, while effectively coordinating multiple stakeholders in order to get each piece delivered on time.

This position is a full-time, permanent position working on-site, in-person in Edmonton, AB.

**(Some of) What You’ll be Doing**:

- New business implementation project management including oversight and accountability of new client implementation projects
- Ownership of the full implementation cycle ensuring all operational requirements are met
- Act as the key contact person for Effortless Admin implementation activities
- Lead regular multi-stakeholder implementation meetings
- Ensure implementation timelines are being met
- Provide exceptional service to all stakeholders
- Configure plan designs, billings and manage employee onboarding
- Manage the successful handoff from implementation to ongoing benefits administration
- Support our development team in continuously improving the software through user acceptance testing, bug identification and product refinement

**What You’ll Bring**:

- Eagerness to learn, a detail-oriented mindset, and a creative and collaborative approach to problem-solving
- Exceptional client relation skills
- Prior experience in project management or similar role
- University degree or equivalent
- Familiarity with the group benefits industry or a closely related field is an asset

**Would Love For You To Have**:

- Absolute dedication to the process
- Time management skills
- Detail-oriented with organizational and administrative skills
- Ability to adapt to new technologies quickly
- Self-motivated and goal-oriented
- Passionate about customer experience
- Desire to work in a team environment
- Strong written communication skills
- Fluency in French is an asset but not a requirement

**What’s in it For You"**
- Work with the best minds in employee benefits while ushering in the future of employee benefits technology
- An opportunity to support a wide variety of clients and projects in the employee benefits space
- A collaborative team in a supportive, growth environment
- A flexible company with personality and heart
- Competitive compensation and robust benefits package

For more information, please contact:
Melanie Ross, Human Resources Advisor

Effortless Admin

240, 4936 - 87 Street

Edmonton, AB

T6E 5W3

1.780.920.5683

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