Software Implementation Specialist

3 weeks ago

Edmonton AB, Canada CATALIS Full time

Your role: • Meet with clients following the sale of our solutions to collect information required to deliver on cost, quality, and schedule to ensure we provide quick time to value.
• Working with our team to deliver on a project plan for each client, detailing the tasks that need to be completed for the timely installation of their solution.
• Communicating with clients throughout the solution implementation process to obtain feedback and approval.
• Learn, configure, and install software systems and all necessary components.
• Work closely with the Customer Success team to ensure we are creating “raving fans”
• Ensuring that the project team is aware of key deliverables and project milestones.

Position Requirements:
• Bachelor's degree or diploma in computer science, engineering, computer information science, information technology, or a related field.
• GIS and/or Infrastructure Asset Management Experience is considered an asset.
• Proven experience working as an Implementation Specialist.
• Sound technical knowledge.
• Proficiency in all Microsoft Office applications and SQL database management systems.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.
• Detail-oriented.
• Municipal experience is an asset.

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