Bilingual Courtesy Clerk Seasonal St. Vital Square

4 weeks ago


Winnipeg, Canada Manitoba Liquor and Lotteries Full time

**_All Manitoba Liquor & Lotteries employees may apply. _**_Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. _**

**_If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs._**

**Job Purpose**:

- Reporting to the Store Manager, the Courtesy Clerk Seasonal is responsible for front-line customer service at a Liquor Mart, including processing sales transactions, handling stock, providing product information, and performing security and housekeeping duties to ensure a positive customer experience.

**Responsibilities**:

- Acknowledge and greet customers.
- Approach and offer assistance to customers, according to established criteria, providing a positive customer experience.
- Use Point-of-Sale and inventory computer systems to accurately and quickly complete sales transactions and returns from the public, licensees, vendors, and marketing representatives.
- Process customer payment using debit, credit card, gift cards, and cash.
- Ensure accurate and secure handling and processing of cash and credit/debit (CR/DR) slips.
- Package orders using appropriate resources.
- Provide carry-out service if/when appropriate, ensuring shopping carts are not taken out of the store.
- Provide Controlled Entry door coverage as required. Refuse entry based on procedures.
- Answer phone using established protocols.
- Unload pallets, moving products to shelf locations or designated warehouse spots using pallet trucks, stock wheelers, and tables.
- Stock shelves, beer racks, cold boxes, and displays, ensuring stock is rotated, dusted, and in saleable condition.
- Refuse service to minors, intoxicated persons, and second party purchases, ensuring social responsibility and compliance with applicable legislation/law.
- Handle Manitoba Liquor & Lotteries (MBLL) assets according to policy and procedure.
- Support and comply with policies, procedures, practices and Corporate Responsibility commitments.
- Perform routine maintenance and cleaning, including maintaining clean sales floor area; tidying cashier stations and permit area; dusting and facing bottles; and keeping office, reserve stock area, and kitchen organized.
- Maintain cleanliness/sanitization of work areas and customer contact points.
- Clean up breakage and dispose as per procedure. Process as required.
- Return carts, baskets, tables, and other equipment to proper spots.
- Remove excess cardboard, boxes, garbage, etc.
- Perform other related duties as assigned.

**Primary Qualifications**:

- Grade 12 (completed) preferred.
- Basic knowledge of various methods of cash handling, customer service, and computer skills.
- Basic mathematical skills.
- Excellent communication skills.
- Ability to work in a team environment.
- Ability to perform the essential physical requirements of the position.
- French/English bilingual.

**Secondary Qualifications**:

- Work duties involve prolonged standing. Lifting, reaching, handling, and repetitive motions are required.
- Daily, heavy, physical effort is required in handling of stock. Lifting cases of approximately 18 kg (40 lbs.) is required.
- Handles multiple transactions of varying tender types and dollar amounts and must maintain a balancing rate as specified in procedures.
- Interior retail environment.
- Fast-paced, environment.
- Carry-out service in various types of weather.
- Mobile scanning of ID during peak periods or when required will take place outdoors and may be during varied weather conditions.
- Due to the nature of the work environment, dress code practices (including good hygiene) are required.
- Variety of shifts, including evenings and weekends. Availability must be suitable to the operations of the business and business changes.

**A Great Place to Work Enjoy fantastic benefits with our Total Rewards package**

**Work/Life Balance and Wellness**
- **Discretionary Time**: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
- **Hybrid Work Model**: Remote/Office work for eligible positions.
- **Flex Time**: Flexible shifts and work hours for eligible positions.
- **Maternity and Parental Leave**: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
- **Fitness Allowance Reimbursement, depending on bargaining unit**: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
- **Computer Purchase /Fitness Purchase Program**: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equi



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