Regional Service Delivery Manager

2 months ago

Comox, Canada Paladin Airport Security Services Full time

Regional Service Delivery Manager

The **Regional** **Service Delivery Manager (SDM)** is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations and striving to enhance service delivery and operational efficiencies. In this leadership role overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity.

**Responsibilities**
- Take an ownership role in screening checkpoint operations and screening compliance
- Build and maintain strong customer relationships with the stakeholders within aviation security
- Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)
- Lead and mentor Screening Officers, promoting an engaged and motivated workforce
- Conduct regular performance reviews and recommend employee recognition programs
- Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident
- Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents
- Conduct workplace investigations with guidance from People & Culture and the senior leadership team
- Perform essential administrative tasks in alignment with daily operations

**Qualifications**
- Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
- Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
- Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
- Knowledge of relevant security and employment legislation
- Strong operational focus, ability to work under pressure and provide creative solutions
- Experience in managing personnel in a unionized environment
- Proficiency in using office software such as Word, Excel and PowerPoint
- Willingness to work irregular hours, shift work, and attend incidents after hours
- Strong communication, leadership, client service, and persuasive skills
- Fluency in French is an asset

**Salary: $75,000 - $80,000**

**Work Hours: This position will be for the midnight/graveyard shift**

Paladin Airport Security Services Ltd. ("PASS") has been awarded the Airport Screening Services contract for both CATSA's Pacific Region and Prairies Region, commencing April 1, 2024.

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you

Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

PASS1

  • Delivery Driver Comox Valley

    6 months ago

    Comox Valley, Canada Kyte Delivery Service Full time

    Kyte Delivery Service - Courtenay, BC Do you like to Drive? Do you have a small car? Have a BC drivers license? Kyte Delivery Service is looking for drivers with own small cars, in the Comox Valley. Full time/ Part Time/ Casual your choice. All positions available. Average pay is over $7.00/ delivery, often 1-3 deliveries at a time. Driver on demand...

  • Delivery Driver Comox Valley

    6 months ago

    Comox Valley, Canada Kyte Delivery Service Full time

    Kyte Delivery Service - Courtenay, BC Do you like to Drive? Do you have a small car? Have a BC drivers license? Kyte Delivery Service is looking for drivers with own small cars, in the Comox Valley. Full time/ Part Time/ Casual your choice. All positions available. Average pay is over $7.00/ delivery, often 1-3 deliveries at a time. Driver on demand...

  • Delivery Driver Comox Valley

    3 months ago

    Comox Valley, Canada Kyte Delivery Service Full time

    Kyte Delivery Service - Courtenay, BC Do you like to Drive? Do you have a small car? Have a BC drivers license? Kyte Delivery Service is looking for drivers with own small cars, in the Comox Valley. Full time/ Part Time/ Casual your choice. All positions available. Average pay is over $7.00/ delivery, often 1-3 deliveries at a time. Driver on demand...

  • Delivery Driver Comox Valley

    3 weeks ago

    Comox Valley, Canada Kyte Delivery Service Full time

    Kyte Delivery Service - Courtenay, BC Do you like to Drive? Do you have a small car? Have a BC drivers license? Kyte Delivery Service is looking for drivers with own small cars, in the Comox Valley. Full time/ Part Time/ Casual your choice. All positions available. Average pay is over $7.00/ delivery, often 1-3 deliveries at a time. Driver on demand...

  • Band 3 - Manager, Destination Development

    3 months ago

    Comox, Canada BC Public Service Full time

    Posting Title- Band 3 - Manager, Destination Development- Position Classification- Band 3- Union- N/A- Work Options- Hybrid- Location- Comox, BC V9M 3M2 CA Cranbrook, BC V1C 7G5 CA Kamloops, BC V2H 1B7 CA Kelowna, BC V1Z 2S9 CA Multiple Locations, BC CA (Primary) Nanaimo, BC V9T 6L8 CA Penticton, BC V2A 8X1 CA Prince George, BC V2N4P7 CA Terrace, BC V8G 1W2...

  • Regional Business Advisor, Bc Green Business

    2 months ago

    Comox, Canada Synergy Foundation Full time

    Regional Business Advisor, BC Green Business Term Flexible Start Date, 1 Year Contract (Potential Option to Renew) Compensation Contractor Position. **Compensation is based on certified businesses and new memberships gained in the region.** Certifications Compensation: $225 per business with 1-50 employees $325 per business with 50+...

  • Res o 24r

    2 months ago

    Comox, Canada BC Public Service Full time

    Posting Title- RES O 24R - Research Analyst- Position Classification- Research Officer R24- Union- GEU- Work Options- Remote, Hybrid- Location- Comox, BC V9M 3M2 CA Cranbrook, BC V1C 7G5 CA Kamloops, BC V2H 1B7 CA Kelowna, BC V1Z 2S9 CA Multiple Locations, BC CA (Primary) Nanaimo, BC V9T 6L8 CA Penticton, BC V2A 8X1 CA Prince George, BC V2N4P7 CA Terrace, BC...

  • Maintenance Coordinator

    6 months ago

    Comox, Canada Cleantech Service Group Ltd. Full time

    **ABOUT US** Cleantech Service Group is based in Richmond and provides cleaning and maintenance services to commercial establishments and strata buildings throughout the Lower Mainland. In business since 1996, Cleantech is committed to providing superior, sustainable services to our customers and has seen rapid and continuous growth. **JOB...

  • Delivery Driver Helper in Comox

    6 months ago

    Comox, Canada Sysco Full time

    **Delivery Driver Helper in Comox!** **SYSCO IS LOOKING FOR DRIVER HELPERS!** **Opportunity for career advancement! Helper to Potential Class 1 Driver!** We have streamlined our hiring process and you can be hired in ONE INTERVIEW and start as soon as possible! Be part of a FORTUNE 500 company and grow your career. **Sysco** is the world’s largest...

  • Project Manager

    6 months ago

    Comox, Canada Service Master Of North Vancouver Island Full time

    **JOB SUMMARY** Reporting to the General/Operations Manager, the Estimator/Project Manager (EPM) will be responsible for managing all aspects of the project including obtaining quotes from sub - trades, budgets, final repair estimates, obtaining building permits, construction schedules and emergency management. The EPM will work with in-house technicians...

  • Division Manager

    3 months ago

    Comox, Canada Serenity Transfer Service Ltd. Full time

    Are you an emotionally and physically strong individual? Interested in a unique work opportunity? Serenity Transfer Service Ltd is seeking a Division Manager in Courtenay/Comox, BC! This position is casual with the opportunity for more structured hours as you develop with your team. While hours are not guaranteed, this job is an excellent way to build...

  • Medical Director for General Neurology Services

    4 weeks ago

    Comox, Canada Island Health Full time

    Island Health is seeking an accomplished Neurologist to lead its General Neurology services. The successful candidate will have a strong background in hospital-based inpatient care, with opportunities to develop outpatient clinics within the hospital and build a community practice.About the OpportunityThis role offers a unique blend of clinical expertise and...

  • Clinical Services Director Pediatrics CVH

    4 weeks ago

    Comox, Canada Island Health Full time

    Job Description:The Medical Lead position at Island Health is a key leadership role that plays a vital part in ensuring the high-quality delivery of medical services to patients.Main Responsibilities:Leadership: Collaborate with physicians and staff to promote teamwork, monitor service delivery, and drive continuous improvement.Operations & Quality: Develop...

  • Diagnostic Pathology Specialist

    2 weeks ago

    Comox, Canada Island Health Full time

    About this roleIsland Health, a leading healthcare provider in British Columbia, is seeking an experienced Diagnostic Pathology Specialist to join their team. This temporary position will be based in the North Island region, working closely with a multidisciplinary team to deliver exceptional pathology services.About the roleThis specialist will work...

  • Administrator Estimator Representative

    2 months ago

    Comox, Canada Coastline Property Service Full time

    Overview: We are seeking an ambitious representative / administrator to join our growing team. This position is suited for someone with people skills, customer service background, the ability to sell, and most importantly: administration and organization skills. Having a background in home service business sales is preferred. Any service business...

  • Senior Neurology Specialist

    4 weeks ago

    Comox, Canada Island Health Full time

    Island Health is seeking a highly skilled Neurology Specialist to join our team. This role offers a unique opportunity to work in a hospital-based inpatient general neurology practice, while also having the chance to build a community practice.About Our CommunityThe Comox Valley is one of the fastest growing communities in British Columbia, offering a great...

  • Door to Door Sales Representative

    6 months ago

    Comox, Canada Coastline Property Service Full time

    Overview: We are seeking an ambitious sales representative to join our growing team. This position is suited for someone with people skills, customer service background, and the ability to sell. Having a background in home service business sales is preferred. This position will start off as an outbound sales position and will require local travelling. Having...

  • Comox Valley Family Medicine Opportunity

    2 weeks ago

    Comox, Canada Port Augusta Family Practice Full time

    A Family Physician is required for a part-time or full-time position in one of the newer clinics in the heart of the Comox Valley. This region offers a superb quality of life, affordable housing, and strong community ties. Our clinic operates with a flexible and autonomous work schedule, allowing you to balance patient care delivery and personal...

  • Comox Valley Hospital Anesthesiologist Opportunity

    4 weeks ago

    Comox, Canada Island Health Full time

    Island Health is seeking an experienced Anesthesiologist to join their team at the Comox Valley Hospital, a state-of-the-art facility with 6 operating rooms.Anesthesiologists in this role will provide services for Obstetrics and Gynaecology, Urology, General Surgery, ENT, Dentistry, Ophthalmology, and Orthopaedics, as well as assist with emergency...

  • Dining Room Manager

    2 months ago

    Comox, Canada Stevenson Place Full time

    We are looking for someone to join our small and dedicated team that takes pride in offering excellent services to our independent seniors. This is a four days on four days off rotation. **Responsibilities Include**: - responds immediately and appropriately to all resident emergencies - has overall responsibility for staff, building, safety and well-being...