Regional Service Delivery Manager
1 month ago
Regional Service Delivery Manager
The **Regional** **Service Delivery Manager (SDM)** is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations and striving to enhance service delivery and operational efficiencies. In this leadership role overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity.
**Responsibilities**
- Take an ownership role in screening checkpoint operations and screening compliance
- Build and maintain strong customer relationships with the stakeholders within aviation security
- Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)
- Lead and mentor Screening Officers, promoting an engaged and motivated workforce
- Conduct regular performance reviews and recommend employee recognition programs
- Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident
- Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents
- Conduct workplace investigations with guidance from People & Culture and the senior leadership team
- Perform essential administrative tasks in alignment with daily operations
**Qualifications**
- Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
- Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
- Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
- Knowledge of relevant security and employment legislation
- Strong operational focus, ability to work under pressure and provide creative solutions
- Experience in managing personnel in a unionized environment
- Proficiency in using office software such as Word, Excel and PowerPoint
- Willingness to work irregular hours, shift work, and attend incidents after hours
- Strong communication, leadership, client service, and persuasive skills
- Fluency in French is an asset
**Salary: $75,000 - $80,000**
**Work Hours: This position will be for the midnight/graveyard shift**
Paladin Airport Security Services Ltd. ("PASS") has been awarded the Airport Screening Services contract for both CATSA's Pacific Region and Prairies Region, commencing April 1, 2024.
The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you
Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.
PASS1
-
Regional Service Delivery Manager
1 month ago
Comox, Canada Paladin Airport Security Services Full timeRegional Service Delivery ManagerThe Regional Service Delivery Manager plays a pivotal role in overseeing screening operations at various checkpoints within their designated airport. This leadership position is responsible for ensuring the achievement of operational Key Performance Indicators (KPIs) while identifying areas for improvement and enhancing...
-
Regional Service Delivery Manager
1 month ago
Comox, Canada Paladin Airport Security Services Full timeRegional Service Delivery ManagerThe Regional Service Delivery Manager plays a pivotal role in overseeing screening operations at various checkpoints within their designated airport. This leadership position is responsible for ensuring the achievement of operational Key Performance Indicators (KPIs) while identifying areas for improvement and enhancing...
-
Regional Service Delivery Manager
1 month ago
Comox, Canada Paladin Airport Security Services Full timeRegional Service Delivery ManagerThe Regional Service Delivery Manager plays a critical role in ensuring the smooth operation of airport screening checkpoints. This leadership position oversees a team of Screening Officers and is responsible for fostering a positive workplace culture rooted in diversity and inclusivity.Key Responsibilities:Take ownership of...
-
Regional Service Delivery Manager
1 month ago
Comox, Canada Paladin Airport Security Services Full timeRegional Service Delivery ManagerThe Regional Service Delivery Manager plays a critical role in ensuring the smooth operation of airport screening checkpoints. This leadership position oversees a team of Screening Officers and is responsible for fostering a positive workplace culture rooted in diversity and inclusivity.Key Responsibilities:Take ownership of...
-
Regional Service Delivery Manager
1 month ago
Comox, Canada Paladin Airport Security Services Full timeRegional Service Delivery ManagerThe Regional Service Delivery Manager plays a critical role in ensuring the smooth operation of airport screening checkpoints. This leadership position is responsible for overseeing a team of Screening Officers and driving the achievement of operational Key Performance Indicators (KPIs).Key ResponsibilitiesTake ownership of...
-
Regional Service Delivery Manager
1 month ago
Comox, Canada Paladin Airport Security Services Full timeRegional Service Delivery ManagerThe Regional Service Delivery Manager plays a critical role in ensuring the smooth operation of airport screening checkpoints. This leadership position is responsible for overseeing a team of Screening Officers and driving the achievement of operational Key Performance Indicators (KPIs).Key ResponsibilitiesTake ownership of...
-
Regional Service Delivery Manager
4 weeks ago
Comox, Canada Paladin Airport Security Services Full timeRegional Service Delivery ManagerThe Regional Service Delivery Manager is responsible for overseeing screening operations at various checkpoints, ensuring operational Key Performance Indicators (KPIs) are met, and identifying areas for improvement. This leadership role involves fostering a positive workplace culture and mentoring a team of Screening...
-
Regional Service Delivery Manager
4 weeks ago
Comox, Canada Paladin Airport Security Services Full timeRegional Service Delivery ManagerThe Regional Service Delivery Manager is a key leadership role responsible for overseeing screening operations at various checkpoints in their designated airport. This role requires strong operational focus, ability to work under pressure, and provide creative solutions to ensure the achievement of all operational Key...
-
Delivery Driver Comox Valley
5 months ago
Comox Valley, Canada Kyte Delivery Service Full timeKyte Delivery Service - Courtenay, BC Do you like to Drive? Do you have a small car? Have a BC drivers license? Kyte Delivery Service is looking for drivers with own small cars, in the Comox Valley. Full time/ Part Time/ Casual your choice. All positions available. Average pay is over $7.00/ delivery, often 1-3 deliveries at a time. Driver on demand...
-
Delivery Driver Comox Valley
5 months ago
Comox Valley, Canada Kyte Delivery Service Full timeKyte Delivery Service - Courtenay, BC Do you like to Drive? Do you have a small car? Have a BC drivers license? Kyte Delivery Service is looking for drivers with own small cars, in the Comox Valley. Full time/ Part Time/ Casual your choice. All positions available. Average pay is over $7.00/ delivery, often 1-3 deliveries at a time. Driver on demand...
-
Delivery Driver Comox Valley
2 months ago
Comox Valley, Canada Kyte Delivery Service Full timeKyte Delivery Service - Courtenay, BC Do you like to Drive? Do you have a small car? Have a BC drivers license? Kyte Delivery Service is looking for drivers with own small cars, in the Comox Valley. Full time/ Part Time/ Casual your choice. All positions available. Average pay is over $7.00/ delivery, often 1-3 deliveries at a time. Driver on demand...
-
Band 3 - Manager, Destination Development
2 months ago
Comox, Canada BC Public Service Full timePosting Title- Band 3 - Manager, Destination Development- Position Classification- Band 3- Union- N/A- Work Options- Hybrid- Location- Comox, BC V9M 3M2 CA Cranbrook, BC V1C 7G5 CA Kamloops, BC V2H 1B7 CA Kelowna, BC V1Z 2S9 CA Multiple Locations, BC CA (Primary) Nanaimo, BC V9T 6L8 CA Penticton, BC V2A 8X1 CA Prince George, BC V2N4P7 CA Terrace, BC V8G 1W2...
-
Comox, Canada Paladin Airport Security Services Full timeJob Title: Regional Screening Contractor Training RepresentativeAt Paladin Airport Security Services Ltd., we are seeking a highly skilled and experienced Regional Screening Contractor Training Representative to join our team. This role is responsible for delivering training programs to Screening Officers in accordance with our training program requirements...
-
Comox, Canada Paladin Airport Security Services Full timeJob Title: Regional Screening Contractor Training RepresentativeAt Paladin Airport Security Services Ltd., we are seeking a highly skilled and experienced Regional Screening Contractor Training Representative to join our team. This role is responsible for delivering training programs to Screening Officers in accordance with our training program requirements...
-
Comox, Canada Paladin Airport Security Services Full timeJob Title: Regional Screening Contractor Training RepresentativeAt Paladin Airport Security Services Ltd., we are seeking a highly skilled and experienced Regional Screening Contractor Training Representative to join our team. This role is responsible for delivering training programs to Screening Officers in accordance with our training program requirements...
-
Comox, Canada Paladin Airport Security Services Full timeJob Title: Regional Screening Contractor Training RepresentativeAt Paladin Airport Security Services Ltd., we are seeking a highly skilled and experienced Regional Screening Contractor Training Representative to join our team. This role is responsible for delivering training programs to Screening Officers in accordance with our training program requirements...
-
Airport Screening Operations Manager
2 weeks ago
Comox, Canada Paladin Airport Security Services Full timeJob Title: Regional Service Delivery ManagerThe Regional Service Delivery Manager is responsible for overseeing airport screening operations, ensuring Key Performance Indicators (KPIs) are achieved, and identifying areas for improvement.Key Responsibilities:Oversight of airport screening operationsCompliance with Standard Operating Procedures...
-
Airport Screening Operations Manager
3 weeks ago
Comox, Canada Paladin Airport Security Services Full timeRegional Service Delivery Manager Job DescriptionThe Regional Service Delivery Manager is a key leadership role responsible for overseeing screening operations at various checkpoints in their designated airport. This position ensures the achievement of operational Key Performance Indicators (KPIs) and identifies areas for improvement in service delivery and...
-
Regional Business Development Specialist
3 weeks ago
Comox, Canada Synergy Foundation Full timeRegional Business Development SpecialistWe are seeking a skilled Regional Business Development Specialist to join our team at the Synergy Foundation. As a key member of our BC Green Business program, you will work closely with existing members and grow our membership base by bringing on new businesses.Your primary responsibilities will include coordinating...
-
Regional Business Advisor, Bc Green Business
1 month ago
Comox, Canada Synergy Foundation Full timeRegional Business Advisor, BC Green Business Term Flexible Start Date, 1 Year Contract (Potential Option to Renew) Compensation Contractor Position. **Compensation is based on certified businesses and new memberships gained in the region.** Certifications Compensation: $225 per business with 1-50 employees $325 per business with 50+...
