IT Helpdesk Support Specialist

3 weeks ago

Vancouver, Canada BC Pavco Full time

Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities.

At BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.
PavCo is the owner and operator of two of Canada’s premier venues for events, BC Place Stadium and the Vancouver Convention Centre.
We are currently searching for an energetic and innovative IT Desktop Support to join our Shared Services IT Team. This role will problem solve and fix issues related to a wide range of technologies between our venues.
You are a skilled technical support specialist who enjoys problem solving and working for a progressive and supportive organization. This role handles Tier 1 and Tier 2 help desk requests and works closely with the Systems and Security Administrator. You use your time efficiently and react well when under pressure. You are adaptable, professional and motivated, especially when assisting our team members, clients and exhibitors at the venues.

This is a great opportunity to expand your technical skills and to work at two of BC’s world-class venues, the Vancouver Convention Centre and BC Place Stadium.

The salary range for this position is $ 54,120 - $67.650.
- Salary discussion and overall compensation package will be presented during initial phone interviews.

**WHAT YOU WILL DO**:

- Manage Active Directory and Microsoft M365 account creation and access to services.
- Maintain workstation imaging services and software patching services for the department.
- Analysis of Microsoft 365 defender security events and root cause analysis.
- Assist with monitoring and maintenance of network security.
- Assist with maintenance, monitoring, and management of 200+ Cisco / Meraki fiber linked switches.
- Assist with management of DHCP, DNS, network scripts, and printing as necessary.
- Respond to support and inquiry calls from clients and exhibitors including root cause analysis.
- Commission, test, and troubleshoot phone and internet service orders for clients and exhibitors.
- Provide first-line troubleshooting and end-user technical support for all software and hardware issues.
- Utilize helpdesk software to log, prioritize, and manage all problems to resolution.
- Assist in developing and maintaining written instructional materials and documentation to facilitate IT or user operations.
- Load, configure, and test hardware and software installations as well as upgrades for users.
- Respond to inventory change requests by physically moving, adding, or changing technology.
- Audit, verify, and maintain accurate hardware and software inventories.
- Participate in project initiatives - large scale technology replacement, rollout or decommission.
- Monitor and maintain a clean and well-organized IT environment including desk/workspace, server, and equipment rooms.
- Inside cable plant support - inventory, documentation, labeling, and organization of data rack wiring.
- Asset inventory - gathering detailed hardware and software inventory information.
- This description reflects assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

**WHAT YOU WILL BRING**:

- Polytechnic Degree in computer networking / business systems preferred or completion of a 4-year University Degree in Computer Science, Computer Engineering or related area of study
- A + and Cisco - CCNA designation is strongly preferred.
- Familiarity working with the following systems:

- Azure Active Directory (multiple domain environment).
- IT hardware - typical mobile handheld devices, desktops, printers and copiers.
- Rack hardware - servers, UPS’s, switches, firewalls and routers.
- Microsoft O365
- WLAN systems - enterprise level AP’s, etc.
- Basic understanding of network monitoring tools including Solarwinds and Meraki.
- You have the ability to explain complex technical information to end users.

**WHAT WE OFFER**:

- Hybrid model (For eligible positions)
- Competitive salary
- Excellent benefits and a strong government pension plan
- Interesting projects
- Supportive team
- Career growth

**HOW TO APPLY**:
At PavCo, we are an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. All qualified applicants, regardless of race, colour, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

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