Customer Service Trainer

5 days ago


Vaughan, Canada International Credit Experts Inc. Full time

Are you **creative**, **engaging **and a **continuous learner**?

We are a leading customer care contact center offering total customer care solutions for renowned clients in the energy and auto sectors across North America. We are looking to hire a Customer Service Trainer to join our growing team. If you're looking for a new exciting challenge and growth opportunities with a great team, this is the place for you

**Core Competencies**
- Time Management
- Creative and Innovative Thinking
- Development and Continual Learning
- Problem Solving
- Accountability and Dependability
- Decision making and Judgement
- Ethics and Integrity
- Planning and Organizing
- Coaching and Mentoring
- Communication
- Energetic
- Team Work

**Job Duties**
- Own training delivery and training materials/aids
- Gather and analyze information to design, develop, and deliver new training programs (new potential clients)
- Implement client specific training programs regarding product knowledge, customer service skills, role-playing and phone skills (client specific, customer service etc.).
- Present course material to employees through classroom training, one-on-one coaching, group training, using PCs, instructional videos and written materials.
- Assessing the skill level, performance, and competence of each learner
- Conduct validation activities, tests and formal training plan reviews or updates, as applicable; make recommendations based on results (to management)
- Promote and advocate the concepts of peak performance and self-improvement across the organization
- Review all tests, paperwork provided to the new hires and provide feedback
- Keep track and report any incidents that may happen during the training duration
- Generate positive attitudes and high morale in employees by nurturing a culture of cooperation and the enthusiasm

**Requirements**:

- Training experience (1-2 years preferred)
- Customer Service Experience (3-4 years preferred)
- Experience assessing training needs, creating training material (preferred)
- Excellent at creating high quality presentations using diffeent technologies (e.g. Excel, Microsoft PowerPoint etc.)
- Advanced written and oral communication skills, with the ability to communicate with individuals at all levels of learning
- Demonstrated ability to train, coach, evaluate, and improve others
- Able to custom-fit training materials around individual needs
- Excellent listening, observing, and questioning skills
- Motivated, energetic, goal-oriented, and positive outlook critical
- Strong customer service mindset, time management, prioritization, problem-solving and attention to detail

**Benefits**:

- Competitive compensation based on work experience/performance
- Great medical post probation
- Yearly Performance Review
- Abundant growth opportunities to be training supervisor or manager
- Free parking
- Excellent location well connected to highways and with access to public transport

**Job Types**: Full-time, Permanent

**Salary**: $21.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer Support & Client Services Occupations: 4 years (preferred)
- Training & development: 2 years (preferred)



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