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Front Desk Supervisor

1 month ago

Oakville, Canada Four Points by Sheraton Vaughan Full time

**The Role**:
TownePlace Suites by Marriott Toronto Oakville is seeking a Front Desk Supervisor to manage guest reservations systems to ensure guest satisfaction and to meet guests’ needs.

**Activities**:
**This position requires working all shifts including weekends, overnights and holidays**
- Be thoroughly knowledgeable of the property’s features and events at all times.
- Make hotel reservations attaining all details and following the IHG Standards of Service.
- Ensure inventory is balanced at all times with Concerto and OPERA to ensure maximum revenues.
- Work closely with the Sales Team with group bookings, including creating/booking and maintaining group blocks, rooming lists, changes etc.
- Manage all VIP requests and coordinate with F&B team for any deliveries.
- Maintain current knowledge of the hotel rate packages, specials, promotional and negotiated rates.
- Responsible for the telephone and internal communications needs of the hotel
- Provide all necessary information to the guests and be knowledgeable of the most frequently asked questions.
- Forward any information for guests via mail, courier etc. Handle any lost and found requests
- Assist Front Office Department with duties including but not limited to check in/out, covering breaks and working front desk when required
- Other duties as assigned

**Competencies We Are Seeking**:

- Previous Front Office/Hotel Experience is a requirement
- Excellent command of the English language, secondary language a benefit.
- Must enjoy teamwork and a multi-tasking environment.
- Should work very well under set timelines without compromising work results.
- Must be able to work flexible hours throughout the entire week (evenings, weekends and holidays are a must).
- Must have a pleasant telephone-voice
- Must be able to stand for long periods of time

The TownePlace Suites Oakville is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our core values and corporate culture, the TownePlace Suites hotel is committed to equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Accommodation will be provided for applicants in all aspects of the hiring process. If you have an accommodation need, please contact the hiring manager as soon as possible to make appropriate arrangements.

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job responsibilities. Specific examples in this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Detailed job-related duties will be outlined in a complete task list and will be provided upon hiring and/or assigned by the associate during employment.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $15.50-$29.86 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Work Location: One location

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