Manager, Service Operations

3 days ago

Toronto, Canada Bell Canada Full time

Req Id: 408525

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Corporate Services is at the centre of the action, providing the support that enables Bell’s industry leadership. Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.

The Real Estate Services group is located in the Corporate Services division of Bell Canada, and manages the real estate portfolio of BCE and its subsidiaries. Our mandate is to provide all Bell Canada and BCE employees with efficient and dynamic work environments while helping the company meet its business objectives by optimizing its real estate portfolio. We are also responsible for the reliability of electro-mechanical systems and general maintenance of building infrastructure, including employee workspace, telecommunications facilities and equipment storage.

We are currently seeking a Facility Manager - building operations to join our team.

**Key Responsibilities**:

- Responsible for day to day operations of the facilities including but not limited to critical infrastructure equipment management, equipment maintenance and repairs, incident management, adherence to company and industry protocols, security and building operations technicians.
- Provide technical input on project and work relating to a service requirement where SMOP’s are being executed.
- Responsible for developing building operations budgets for non-contract work.
- Accountable for insuring building systems are maintained, upgraded to leading best practices and manufacturer's recommendations.
- Respond to system failures with Building Technicians and Contractors thus protecting building infrastructure, services operations from interruptions and malfunctions.
- The proponent has strong mechanical and electrical operations experience with Uninterruptible Power Supply UPS, emergency power Generators, Electrical Distribution,
- Commercial Power, HVAC heating, ventilation & air conditioning, building controls, plumbing and Fire
- Detection and Suppression Systems.

**Critical Qualifications**:
Oversight and Management of operational activities being performed by technical staff, both technicians and contractors
Ensure zero network failures through a prudent maintenance and operating program
Respond and coordinate activities related to the recovery of any building system failure
Procedures and programs Emergency Operations Procedures EOP Health and Safety, Risk Management inspections, Crisis Simulations, and other issues related to the building
Supervise building system operations to ensure optimum building environment for operations and office functions with zero tolerance for failure. These systems include heating, ventilating, air conditioning, plumbing, electrical, standby power, life safety, security, structural, architectural landscaping, road works and paving
Plan, schedule and prepare SMOP,MOP,Live Work permits for critical equipment preventative maintenance in alignment with the client’s business embargo dates
Maintain equipment documentation: as-built drawings, specifications, shop drawings, operating manuals, samples and warranties
Ensure that monitoring systems are functional and work with various systems to manage business risk
Identify and address SOP Single Points of Failure
Monitor equipment capacity and growth trends for all building EM systems
Work closely with main internal client users to forecast load changes on EM systems
Review Capital Replacement Programs and Budgets
Supervise and mentor of building technical resources as required
Ensure technicians are assisted, supervised, trained and followed in order to ensure all services are provided on a timely and professional manner
Reviews and evaluates performance of unionized employees under is direct supervision
Ensure that the technicians and contractors working on site comply with Occupational Health and Safety requirements and the right PPE is used at all times
Ensure all service contracts are properly managed
Oversees vendor contractor services. Ensures optimum value and service is provided
Assist Procurement in establishing scope of work for new and renewed contracts and services.
Support best practices to reduce energy consumption
Annual updating of Key Facility Assessment
Maintain and enforce health, safety and environmental procedures to ensure compliance with applicable laws, regulations and permit conditions
Attend projects site meetings and support the Project/Operations team on delivery of projects as required
Issue PO and approve expenses incurred in his area of responsibility to ensure

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