Network Operations Resource Supervisor

4 weeks ago

Toronto, Canada ALSTOM Full time

Req ID:421802

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

PURPOSE OF THE JOB

The Network Operations Resource Supervisor role aims at facilitating the sharing of information regarding but not limited to any crewing and transportation issues on a real-time basis with customer in the Network Operations Center, Alstom Management and Supervisory teams. The role is also the first point of contact in the coordination efforts for remedial planning and execution in managing service disruption, crewing events and coordination between the Network Operations Center, Crew Dispatching Center, Transportation Office and the Operations office during Incident response.

**Location**:
Oakville, Ontario

Reports directly to:
Network Operations Manager

Network & Links

Internal
- Network Operations Manager
- Alstom Executive and Leadership Teams
- Crew Dispatch Center Managers and Supervisors
- Crew Dispatchers
- Alstom Operations Team Managers and Supervisors
- Alstom Maintenance Team Managers and Supervisors
- Service Delivery Supervisors
- Supervisor Train Operations Team

External
- Metrolinx Controllers
- Metrolinx Control Supervisors
- Metrolink Duty Managers
- External Agencies supporting Alstom

MAIN RESPONSABILITIES

Operational Safety and Train Service Provision
- Coordinate communications between the Network Operations Center, Crew Dispatch Office, Transportation Office and the OPS office when an operational safety event or incident occurs.
- Provide updated crewing/transportation information and any issues that could have an impact to operations.
- Keep Alstom Leadership team updated via Alstom Network Operations live reporting messaging function.
- Work with Crew Dispatchers, Transportation Coordinators and Alstom Operations in resolving any crewing/transportation or operational issues.
- Monitor crew hours during delays and proactively identify areas of concern.
- Highlight the need to utilize standbys and whether any are available to NOC.
- Vehicle positioning and crew movement oversight.
- Location, availability, hour count of standby crews across day and network.
- Familiar with crew qualifications.

Administration
- Maintain and send out the Daily Alstom Log to all nominated stakeholders.
- Use of the Alstom Network Operations live reporting messaging function.
- This position will take an active role in conference calls with Metrolinx and Alstom as required.
- The Network Operations Resource Supervisor will escalate any issues to the Alstom Network Operations Manager or Senior Manager in the NOC Manager’s absence.
- The NOC Resource Supervisor prepares any relevant reports as determined by the Network Operations Manager.

MAIN REQUIRED COMPETENCES

Experience

Mandatory:

- Experience of minimum 2 years Railway or other Control type function experience
- Customer Service / facing experience

Desirable:

- Crew Dispatch experience
- Customer Service experience
- Supervisory Skills and experience

Competencies & Skills
- Collective Bargaining Arrangements knowledge
- Good communicator
- Customer Orientated
- Strong communication and stakeholder management skills: collaborative approach, listening, transparency, ability to convince.
- Strong analytical skills

IT tools dexterity: MS Offices and other nominated software

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

**Equal opportunity statement**:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

**Job Type**:Experienced

**Job Segment**:Operations Manager, Manager, Network, Operations, Management, Technology

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