Telemonitoring Supervisor

Full-time
- Department: Altum Health, Connected Care

**Company Description**:
**_ Transforming lives and communities through excellence in care, discovery and learning._**

The University Health Network, where _“above all else the needs of patients come first”_, encompasses **Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education at UHN**. The University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

The **UHN Telemonitor Service** is a dynamic and rapidly expanding program in the healthcare technology sector and is an initiative created to respond to unit staffing requirements at UHN, based on patient acuity and replacement needs. The program provides 24/7 remote monitoring of patients with the goal to improve safety outcomes and support nurses and other health care professionals in maintaining UHN’s standard of care. We have cultivated a culture of innovation and excellence. Our team is composed of dedicated staff who are passionate about making a meaningful impact in healthcare. Here, you will find an environment that encourages growth, embraces challenges, and celebrates achievements.

We value diversity and inclusivity, recognizing that a variety of perspectives and backgrounds are essential to driving innovation in healthcare. Our commitment to professional development means that you'll have opportunities for continuous learning and skill enhancement. We take pride in our role as pioneers in the healthcare technology space and are excited to welcome individuals who share our vision and enthusiasm for reshaping the future of healthcare.

Our mission is simple yet profound: to elevate the standard of patient care through cutting-edge innovation. We believe that technology has the power to revolutionize healthcare delivery, and we are at the forefront of this transformation.

**Union**:Non Union
**Department**:UHN Connected Care
**Site**:Toronto
**Reports to**:Project Manager
**Hours**:37.5 hours per week; 12 Hour Shifts - Days, Evenings, Nights, and Weekends
**Status**:Permanent Full-time, contingent on continued funding

***

Working collaboratively with the Operations Manager, the Telemonitor Program Supervisor will coordinate and oversee all functions of the Telemonitor Program hub. The Supervisor will lead a team of unregulated healthcare providers by managing patient flow of the program, supporting efficient workflows and identifying opportunities for improvement with a solution focused lens.

This role requires an individual who is organized and professional, pays close attention to detail and can remain calm when multiple priorities are presented. As the primary contact for the Telemonitor Program hub, they will liaise with both UHN units and external client hospital sites.

The Telemonitor Supervisor will report to the Operations Manager and provides 24 hour a day, 7 day a week coverage. This role requires 12 hour shifts consisting of a combination of days, nights and weekends.

**RESPONSIBILITIES**
- Coordinate and oversee day to day operations and patient flow in Telemonitor Program
- Ensure that operations and daily workflow follow Standard Of Practice and Hospital Policy
- Act as escalation point for Patient Observation Technicians after hours
- Active involvement in Patient Observation Technician development by training staff on new and existing equipment and software
- Establish and monitor performance metrics
- Troubleshoot technical issues and escalate when needed
- Address issues or conflicts that arise
- Manage daily staffing of Telemonitor Program hub and ensure safe patient assignments
- Provide direct patient monitoring, as needed
- Administrative duties as assigned by Operations Manager including, but not limited to, data entry, scheduling, request approvals, payroll
- Solution based approach to managing
- Supervising unregulated healthcare provider

**Qualifications**:

- Member of College of Nurses of Ontario, Registered Practical Nurse or healthcare provider background preferred
- Experience in a supervisory/charge nurse/clinical lead role is a benefit but not required
- Demonstrated leadership abilities
- Demonstrated ability towards team building and collaboration
- Effective organizational, interpersonal, and communication skills
- Client service oriented
- Proficient use of Microsoft 365
- Highly adaptive to changing environments
- Good aptitude for learning
- Comfortable learning new technology
- Ability to perform duties in a professional and courteous manner
- Exercise initiative and good judgment with ability to multi-task
- Excellent decision making and problem-solving skills

**Additional Information**:
**Why join UHN?**

In addition to working alongside some o