IT Support Specialist

6 months ago

Kelowna, Canada Simply Benefits Full time

**Who we are**:
At Simply Benefits, we blend cutting-edge technology with deep industry knowledge in technology and insurance to deliver innovative products that advance the way the world interacts with financial solutions. With a robust team spread across two key Canadian offices, we are poised for unprecedented growth and are looking to expand our dynamic team. Our team embraces autonomy, complexity and a connection between effort and reward as three qualities that foster a truly satisfying career and strive to separate ourselves from the corporate herd.

**What we’re looking for**:
We are seeking an agile and self-motivated IT Support Specialist to join our IT department. This role requires a proactive approach to desktop and software support across our company, ensuring operational excellence and security. The IT Support Specialist will be the cornerstone of both on-site and remote technical support, playing a crucial role in the maintenance and advancement of our IT infrastructure.

**What you’ll do**

As a member of the IT Department team, you will:

- Manage and maintain our IT infrastructure across multiple sites, providing support to both local and remote employees.
- Implement and configure Endpoint Detection and Response (EDR) solutions to detect and respond to security threats across distributed networks.
- Provide technical support to end-users at all sites, troubleshoot hardware and software issues, and resolve technical problems in a timely manner.
- Collaborate with cross-functional teams to implement new technologies and enhance existing systems across multiple sites.
- Conduct regular security assessments and audits across distributed networks to identify vulnerabilities and mitigate risks.
- Stay up to date with the latest IT trends and best practices and recommend improvements to enhance our IT environment across all sites.

**What you need**:

- Minimum 3 years of experience in IT support or a related field, or equivalent educational background.
- Proven experience as an IT Specialist or similar role, with a strong focus on EDR, Intune, Microsoft, and Google technologies.
- Solid understanding of network protocols, security principles, and best practices.
- Experience with endpoint security solutions, such as antivirus, antimalware, and EDR platforms.
- Strong knowledge of Microsoft and Google ecosystems, including Office 365, Azure, G Suite, and Google Workspace.
- Excellent troubleshooting skills and the ability to diagnose and resolve technical issues across distributed networks.
- Strong communication and interpersonal skills, with the ability to work effectively in a team environment across multiple sites.
- Relevant certifications, such as CompTIA Security+, Microsoft Certified: Modern Desktop Administrator Associate, or Google IT Support Professional Certificate, are a plus.

**What we can offer**:

- Group Benefits Plan
- Growth Opportunities
- Competitive Salary
, Permanent
- Dynamic & collaborative work environment
- An exciting opportunity to be part of a rapidly expanding company with diverse opportunities for career advancement

**Schedule**:

- 8-hour shift
- Monday to Friday
- No weekends

**Location**:
On site -Kelowna BC

Pay: $55,000.00-$65,000.00 per year

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