Chargeback Analyst
6 months ago
Job Description
: What will you work on?The Chargeback Analyst will play a key role in the Supply Chain operations team, in the logging, tracking and reporting of customer Chargebacks.Role will also include review and resolution of retailer customer chargebacks.providing guidance to a diverse group of stakeholders (order management, logistics, transportation, IT, etc.) to improve operational performance and minimize costs
How will you create impact? Pull Non Compliance data from customer portals, finance system and emails. Log the data on the tracker. Cross-reference with SAP data to include the order details. Assist with Investigation of chargebacks, identify invalid claims and dispute them with our customers via portal or email. Prepare and present weekly chargeback data for the Operations team on the Customer Focus Meetings providing root causes and corrective actions to mitigate chargebacks. Own and drive the resolution of chargeback issues with warehouse and internal teams through implementation of continuous improvement initiatives and facilitate the associated change management activities Identify the need of Training Sessions with the warehouses and internal teams and work closely with the Retail Compliance Lead to ensure understanding of the requirements and compliancy. Analyze vendor agreements/guides in order to translate Trade Partner compliance programs to operational capabilities. You will be responsible to assess the impact and advise on feasibility/implications
What are your skills and experience? 2-3 years of related operational or relevant experience. SAP knowledge is desired Microsoft Office, especially Microsoft Excel (pivots, v-lookups) skills is desired
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Chargeback Analyst
6 months ago
Toronto, Canada Plusgrade Full timeTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being...
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Chargeback Dispute Analyst
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Toronto, Canada Wave Full timeWe believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without. **About the Financial Services Operations team: Do you love interacting directly with...
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Transaction & Chargeback Analyst
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Transaction & Chargeback Analyst
6 months ago
Toronto, Canada OTT Pay Inc. Full timeOTT Pay is a professional financial technology and smart payment platform, which has recently completed its Series D funding. In order to accelerate the listing on NASDAQ, we are looking for industry experts to join us in some key positions. OTT Pay provides high-quality one-stop services to nearly 10,000 merchants within Canada, including aggregated...
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Chargeback Resolution Specialist
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Toronto, Ontario, Canada Spin Master Ltd Full timeJob Title: Chargeback Analyst Job Summary: We are seeking a highly skilled Chargeback Analyst to join our Supply Chain operations team. The successful candidate will play a key role in the logging, tracking, and reporting of customer Chargebacks, as well as reviewing and resolving retailer customer chargebacks. Key Responsibilities: * Pull Non Compliance...
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Chargeback Analyst
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Toronto, Ontario, Canada Spin Master Ltd Full timeJob Description: What will you work on? The Chargeback Analyst will play a key role in the Supply Chain operations team, responsible for logging, tracking, and reporting customer Chargebacks. Additionally, they will review and resolve retailer customer chargebacks, providing guidance to various stakeholders to improve operational performance and minimize...
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Toronto, Ontario, Canada Deciem Full timeWe are seeking a highly skilled Sr. Financial Analyst to join our team in Liberty Village.This is a full-time, permanent position that offers a hybrid work schedule, with 2 days spent in-office and 3 days working from home.The successful candidate will be responsible for assisting with intercompany work, including new market commercial accelerations, partner...