IT Service Desk Analyst

2 weeks ago

Toronto, Canada Systematix Full time

We are Systematix and we are looking for a **IT Service Desk Analyst** to fill** **a six-month contract-to-hire position with one of our key clientele in Toronto.

**ABOUT THE PROJECT**

**ABOUT THE RESPONSIBILITIES**
- Installs, assembles and configures telephony or computer peripherals such as printers, scanners and related hardware.
- Makes hardware and software acquisition recommendations, including helping users assess requirements and providing justification for equipment and services.
- Conducts moves, adds and changes within the respective end user computer and telephony systems.
- Follows documented operational procedures for the production operation of all monitored systems and software, including network, telephony and server services.
- Promptly creates and documents all incident tickets for all reports of information system problems including system unavailability, unacceptable response time, unauthorized access, missing files, and virus infections.
- May initiate the problem management process through escalation.
- Resets fixed passwords, reinstalls virtual private network (VPN) software, and otherwise reinitializes user access control mechanisms, after the involved user has adequately authenticated his or her identity.
- Manage and prioritize outstanding service issues and provide communications on progress.
- Responsible for Help Desk tools & systems - machine imaging, problem reporting system, inventory system.
- Cloud Service administration and support - Salesforce, etc.
- Anti-Virus and Anti-Malware administration and response.
- Wireless network support
- Mobile device administration and support - iPhone, android, hot spot devices.

**ABOUT THE REQUIREMENTS**
- 4 to 8 years of relevant work experience
- Solid understanding of the ITIL framework.
- Demonstrated experience operating and troubleshooting in a Microsoft environment. Windows7/10 and Office 365. Support experience of Office 365, OneDrive, Teams
- Working knowledge of Active Directory User and Computers and Microsoft Exchange.
- Knowledge of installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals.
- Support of VDI (Virtual Desktop Infrastructure) and/or Citrix is an asset
- Ability to work in high pressure, fast-paced environments following standard operating procedures and policies.
- Creative problem solver.
- Good team player and fast learner.
- Excellent customer service and organizational skills to support executives, department heads, supervisors, administrative personnel, engineers and staff. Ability to explain technical concepts and procedures to non-technical users.
- Strong time management skills.
- Strong communication and interpersonal skills.
- Strong Documentation skills
- Powershell and PowerBI experience is a strong asset
- Must be able to work independently with minimum supervision and be willing to take on a variety of tasks while also knowing how to prioritize and delegate tasks to others appropriately
- Must be flexible and adaptable and be able to adjust in changing work environment and proactively recommend areas for change and improvement
- Experience working with teams from different time zones is a strong asset
- Must be able to work during prearranged shifts.
- Ability to lift 30 pounds

**Education / Years of Experience**:

- Some knowledge of phone configuration.
- General computer installation, maintenance and repair experience.
- Or an equivalent combination of education and experience enough to successfully perform the essential duties of the job listed above.

**ABOUT THE ROLE**

This is a six (6) month onsite contract position at client's Mississauga offices with strong opportunity to turn into fulltime work based on performance.

**APPLY NOW**

**ABOUT SYSTEMATIX**

Systematix is one of Canada’s largest privately-owned National Consulting and Resourcing firms. With offices across North America we provide the highest caliber consulting solutions to a diverse client base that includes all levels of Government and private industry sectors.
- Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer._

At Systematix, we bring people and projects together

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