Technical Support Specialist
3 weeks ago
**Technical Support Specialist - Remote - Canada**
**Vocantas is currently looking to hire a Technical Support Specialist to join our team**
If you are looking for a new challenge and like a high-energy environment working with innovative technologies, then you'll love it at Vocantas. You should be a passionate go-getter with a deep desire to ensure that customers always come first. We are looking for a Technical Support Specialist that thrives in a fast-paced, highly collaborative environment and demonstrates an ability to execute precisely and quickly.
**Here is a little window into our company**: Vocantas has been providing powerful automated communication solutions for over 18 years. We solve complex human capital management and customer outreach challenges, servicing fortune 500 companies within healthcare, manufacturing, service and delivery, and retail industries. From humble beginnings as an automated voice company, Vocantas has since grown into a leader in the workforce communications technology space. Vocantas was acquired by Valsoft Corp and now operates under the Aspire Software portfolio, the operational arm of Valsoft Corp, which operates and manages Valsoft's global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
**What your day will look like**:
- Your main responsibilities will be to provide post-sales technical support for clients using a hands-on approach, with a thorough understanding of the products, configurations, and the best practices
- Working directly with our clients' users base you will be responsible for support their needs including issues, explanations and clarifications
- You will be responsible to track and provide proper communication according to our established SLA's
- Working with our customer base across Canada
**About You**:
- Computer Science, Math or Engineering degree, and/or network experience/I.T. experience
- Bilingualism in French and English, both written and verbal is essential, with Spanish being a highly desirable additional asset
- Experience working with multiple Windows OS's; Windows 10, Windows Server 2012, Server2016 and Server2019, as well as working knowledge of Linux
- MS SQL experience involving query execution, along with a working knowledge of database concepts
- Experience with a ticket tracking system
- Understanding of Networking concepts
- Excellent problem-solving skills
- Good analytical and troubleshooting skills
- Ability to multi-task and work independently while setting and meeting timeline expectations
- Strong collaboration skills and a team contributor
- Ability to direct and assist in problem resolution
- Strong communication skills with a specific talent for dealing with senior management of end user customers in hospital, academic and utility settings
- Be willing to share rotation for off hours support and be reachable by cell phone
- Ability to travel (valid passport and driver's license)
- Formal Background / Credit check passed
- SOC2 training completed and reviewed annually
**Skills Considered Assets**:
- Direct technical or customer support experience
- Knowledge of hardware installation and configuration
- Experience working in a VM environment (preferably VMWare)
- Working knowledge of signaling protocols (i.e., VOIP, SIP, H.323, ISDN, T1 RB)
- Telephony (i.e., PBX's, Telco, CTI cards) and PC knowledge; Dialogic card knowledge
There is room for career growth, and we want you to feel like part of the team
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