Westward Medical Office Manager
2 weeks ago
**Westward Medical Office Manager Job Description**
Westward Medical, a new medical clinic in Courtenay, is looking for a full-time Office Manager to lead our team.
We are a team of family physicians and multidisciplinary health care providers who value patient-centered and team-based care. We believe that health begins with thriving partnerships with patients, and we aim to provide accessible, timely, and compassionate care to support our patients, through a blend of in-person and virtual visits. We aim to engage patients as active participants in their health, and utilize innovative technology which allows for online booking, video appointments and secure messaging. We are keen participants in the PCN (Patient Care Network), and collaborate with a team of Registered
Nurses, a Social Worker, Pharmacist, Mental Health Clinicians, Dieticians, and more to come. We are also committed to engaging with our broader community through hosting group medical visits, workshops on various health topics (prenatal groups, menopause education groups, CBT/counselling groups, advanced care planning workshops, etc.) and other community events and possibilities that we are keen to explore in the future. We are passionate about quality improvement and exploring new ways to meet the needs of our patients and community.
We are looking for a skilled medical office manager **with leadership/management experience in healthcare**
who can effectively and efficiently coordinate clinic operations, thrive in a collaborative and dynamic environment, and will play an integral role in establishing and growing our new practice.
We will provide an engaging and supportive work environment in a beautiful, newly built clinic space with state of the art equipment, and will ensure you have access to any training, tools, or mentorship that may be necessary for your success in the role. We commit to a culture of trust, respect and psychological safety, and we value cultivating a healthy work-life balance that fosters sustainability and workplace satisfaction.
**Benefits**:
- Financial o Competitive wages*
- Health and Wellness o Comprehensive healthcare benefits o Vacation and Statutory holiday pay o Sick leave*
- Growth and Development o Education/Professional Development Reimbursement Program*
- Community o 8 paid hours/year for volunteering with a local community organization that you are*
**passionate about**
**Key Responsibilities**:
- Support our team through organizing staff training and team engagement events, and co-facilitating regular group meetings and huddles. You will be the go-to person for cohesive team communication
- Partner with The Comox Valley PCN and act as a liaison between our PCN team members and our clinic staff, healthcare providers, and patients
- Assist with advertising, hiring and support for multi-use spaces
- Develop competency in using our electronic medical records system (InputHealth Collaborative
Health Record) to be able to train and support our team
- Liase with other admin staff to maintain and manage clinic website
- Understand and support the roles and responsibilities for all staff positions in the clinic, and be able to provide backup MOA support in the setting of unexpected staff illness, etc.
- Promote team engagement and co-create a culture of psychological safety, trust and respect
- Set and maintain standards of professionalism, integrity, confidentiality, safety awareness and personal accountability
- Create and maintain strong community relationships and partnerships
- Bring passion for delivering the highest standard of patient care
**Desired Qualifications and Qualities**:
- 3+ years in an operations role within health care, customer service or similar industry
- Excellent organizational skills and attention to detail
- Ability to prioritize, delegate and coordinate competing demands
- Excellent verbal and written communication skills
- Trustworthy, reliable, and self-aware
- Quality improvement-mindset and flexibility to thrive in a dynamic and innovative clinic environment
- Ability to thrive in fast-paced environments, work under pressure and respond effectively to high acuity situations
- Previous experience managing, coaching, and motivating to achieve operational results is beneficial
- Solid understanding of business and financial management
- Post-secondary education in business administration, management/leadership, or healthcare
**Salary**: $18.00-$23.00 per hour
Schedule:
- 8 hour shift
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