Recovery Representative I

3 weeks ago

Etobicoke, Canada Information Services Corporation Full time

Company Name:
ESC Corporate Services Ltd.

Join ESC for this exciting opportunity

Who is ESC?

ESC Corporate Services Ltd.(“ESC”) is a growing Canadian technology-enabled corporate services provider with offices in Toronto, ON, Montreal, QC and Vernon, BC. As part of a strategic growth strategy, ESC was acquired in 2015 by publicly listed (TSX: ISV) Information Services Corporation (“ISC”), an experienced provider of registry and information management services headquartered in Regina, SK. Through its on-line eService platform as well as traditional channels, ESC serves more than 8000 clients including Canada’s leading law firms, accounting firms, insurance companies, financial institutions and corporations, providing them with incorporation services, client on-boarding services and Know Your Client and entity validation, personal property and business name registration and public record search services.

What's in it for you?

You will work for an organization experiencing rapid growth, delivering cutting-edge technology solutions, uniting public record data, customer authentication, collateral management, and corporate legal solutions. You will receive competitive pay and benefits, including a short term incentive plan and a pension.

What You'll Do

The Recovery Representative provides recovery efforts on accounts through various collection efforts and remedies.

Under general supervision, the Recovery Representative is responsible to:

- Work with the supply chains such as bailiffs, auctions, tow companies and skip tracers related to the repossession, transport and liquidation of moveable assets
- Interact with client customers and work with clients to action and resolve client customer inquiries such as voluntarily surrendering units, redemptions and escalating any complaints to the Recovery Manager
- Manage file assignments to ensure that company obligations are met. Files are assigned based on client customer’s last name (no specialty in terms of specific clients supported).
- Review and authorize supplier costs / invoices such as storage, transportation, priority liens, bailiff fees etc. within their cost limits
- Support the corporate quality and continuous improvement process by having consistent general knowledge of the industry and the different laws pertaining to each province
- Perform necessary tasks related to quality control parameters by ensuring all processes are followed
- Recovery Representatives can escalate questions to Recovery Representative II or the Recovery Manager
- Other administrative duties, as require

Position Requirements:

- Some post-secondary education coupled with 1-3 years of experience
- Demonstrated proficiency in reading comprehension and basic mathematical skills, written and oral communication, excellent telephone etiquette and ability to think quickly on your feet.
- Attention to detail, teamwork, problem solving, decision making, critical thinking, job task planning and organizing, computer use, continuous learning.
- Experience using Windows, General office equipment, Microsoft Outlook, Microsoft Word, Microsoft Excel, Internet Explorer
- Ability to work in a fast-paced environment, work under pressure, tight deadlines

Please note:

- Employees hired after November 8, 2021 are required to be fully vaccinated against COVID-19 or to have an approved exemption before beginning work in-person with the Employer.

This position will be posted until filled.

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