Ems Infrastructure Support Specialist

2 months ago

Winnipeg, Canada Manitoba Hydro Full time

**EMS INFRASTRUCTURE SUPPORT SPECIALIST**

**WINNIPEG, MB**

**_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers_**

**_ Great Benefits_**
- Competitive salary and benefits package.
- Defined-benefit pension plan.
- Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
- and community.- Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on

nature of work, operational requirements and work location.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment and customer service.

We are seeking a Process Control System Support Specialist to join our team in Winnipeg, Manitoba.
Under the general direction of the Energy Management System (EMS) Infrastructure Lead or delegate, you will maintain and
troubleshoot all EMS systems and related Operational Technology systems on a day to day basis. Will also be required to install and
System Control Department staff and Transmission System Operations staff. This position may direct junior staff

**_ Responsibilities:_**
- Asist with implementation of VDI and virtualization infrastructure in the EMS and COTSI environments.
- Assist with implementation of Windows and Linux desktop and server operating systems.
- Participate in the EMS Infrastructure patch management programs in accordance with NERC CIP Standards.
- Complete the day-to-day patching of critical EMS systems.
- Maintain and troubleshoot the EMS system, network and associated Operational Technology systems, on a day to day basis,
- as part of the EMS Infrastructure support team. This may be in conjunction with consultants or vendor representatives.interfaces. This includes developing and executing action plans to resolve system performance deficiencies. Additionally,
responsible as the primary Subject Matter Expert (SME) for one or more technologies or processes.

system backup and recovery, operating system patching, and virus pattern updates they pertain to the support of the EMS
and OT systems.
- Prepare written summaries regarding troubleshooting activities performed, work progress, and system deficiencies.
- Provide 24-hour on call support as part of the EMS Infrastructure on call rotation.
- Oversee activities of coworkers, consultants or vendor representatives to upgrade EMS and OT systems.
- Function as a project lead, main contact, or coordinator for select EMS projects or initiatives.
- Keep abreast of Information Technology advances and methods used to maintain and enhance EMS and OT systems.
- Respond to system emergencies at any time.

**_ Qualifications:_**
- A four-year degree in Computer Science or Computer Engineering from a University of recognized standing plus a minimum

of three years related IT support experience
OR
- A two-year Diploma in Computer Programming or Electronic or Computer Technology from an institute of recognized standing

and a minimum of five years related experience in the field of information/computer technology.
- Must have completed Standards of Conduct training, or be willing to complete within two weeks of start date.

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO56849243-01
- Must obtain and maintain a current Personnel Risk Assessment and a "Clear" security rating in accordance with Manitoba

Hydro policy G45D.
- Demonstrated ability in the implementation, maintenance, problem detection and resolution in the following areas:

- Windows/Linux server and workstation operating systems
- Server virtualization and VDI (Virtual Desktop Infrastructure)
- GE Grid EMS software
- Server and workstation architecture
- Server and workstation hardware support
- High availability computer and network systems
- Required/demonstrated skills:

- EMS and OT environment experience
- Operating system security and hardening
- Active Directory and Group Policy management
- NERC CIP Compliance for Windows servers/workstations
- PowerShell (or closely related) programming
- Understanding of EMS systems and Networks and be able to solve complex problems during periods of high stress.
- Understanding of available Information Technology services, EMS products, and all aspects of the Corporation's network
- hardware, software, communications, and protocols.- Proficient in the latest technological developments in the electronic and computer fields and possess a detailed knowledge of- Continuously update and maintain technical knowledge in keeping with the changing technology.
- Physically capable of performing all the duties of the position.
- Ability to maintain harmonious working relationships with a wide spectrum of contacts both within and outside the Corporation
- such as consultant

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