Bilingual Customer Service Representative

3 weeks ago

Oakville, Canada CBRE Full time

Posted- 25-Apr-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service- Location(s)- Oakville - Ontario - Canada**JOB SUMMARY**

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
- Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
- Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
- Contacts customer for additional information and communicating the steps in the work order process.
- Runs, reviews, and distributes various customer service reports as necessary.
- May generate and dispatch service request work orders for completion by vendors.- Provides informal assistance such as technical guidance and/or training to co-workers.
- Other duties may be assigned.**SUPERVISORY RESPONSIBILITIES**

None**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**"Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future"**

**EDUCATION and EXPERIENCE**

High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
- **CERTIFICATES and/or LICENSES**

None
- **COMMUNICATION SKILLS**

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
- **FINANCIAL KNOWLEDGE**

Ability to calculate simple figures such as percentages.
- **REASONING ABILITY**

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
- **OTHER SKILLS and ABILITIES**

Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
- **SCOPE OF RESPONSIBILITY**

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.- CBRE GWS- CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

  • Bilingual Inbound Customer Service Representative

    4 weeks ago

    Oakville, Canada Hilti North America Full time

    Hilti: Bilingual Inbound Customer Service Representative Job reference: 36851 Bilingual Inbound Customer Service Representative Oakville What's the role? This position is responsible for influencing and serving all Hilti customers, including internal Hilti customers, i.e. field account manager

  • Bilingual Customer Service Representative

    3 weeks ago

    Oakville, Canada Hayward Industries Full time

    Overview: **Job Title**:Bilingual Customer Service Representative *** Hayward Pool Products Canada Inc. is a leading manufacturer of swimming pool equipment. For over 90 years, we've been helping pool owners enjoy the pleasures of pool ownership by manufacturing cutting edge, technologically advanced pool equipment worldwide. We are looking for a dynamic...

  • Bilingual Customer Service Representative

    2 weeks ago

    oakville, Canada VELUX Full time

    BILINGUAL CUSTOMER SERVICE REPRESENTATIVE for VELUX Canada Inc. Oakville, Ontario Our Company For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes

  • Bilingual Customer Service Representative

    1 week ago

    Oakville, Canada VELUX Full time

    BILINGUAL CUSTOMER SERVICE REPRESENTATIVE for VELUX Canada Inc. Oakville, Ontario Our Company For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes

  • Bilingual Customer Service Representative

    2 days ago

    Oakville, Canada Siemens Healthineers Full time

    **Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.** **For everyone. Everywhere.** **At Siemens Healthineers, We offer you a flexible and dynamic environment with opportunities to go beyond your...

  • Bilingual Customer Service Representative

    4 weeks ago

    Oakville, Canada EightSix Network Inc Full time

    Part Time / Full Time BILINGUAL CUSTOMER SERVICE REPRESENTATIVEfor VELUX Canada Inc.Oakville, OntarioOur CompanyFor more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun...

  • Bilingual Customer Service Representative

    1 week ago

    Oakville, Canada VELUX Full time

    BILINGUAL CUSTOMER SERVICE REPRESENTATIVE for VELUX Canada Inc.Oakville, OntarioOur Company For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as well...

  • Bilingual Customer Service Representative

    4 weeks ago

    Oakville, Canada VELUX Full time

    BILINGUAL CUSTOMER SERVICE REPRESENTATIVE for VELUX Canada Inc. Oakville, Ontario Our Company For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening...

  • Bilingual Customer Service Representative

    2 weeks ago

    Oakville, Canada VELUX Full time

    BILINGUAL CUSTOMER SERVICE REPRESENTATIVE for VELUX Canada Inc.Oakville, OntarioOur Company For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as well...

  • Bilingual Customer Service Representative

    3 weeks ago

    Oakville, Canada VELUX Full time

    BILINGUAL CUSTOMER SERVICE REPRESENTATIVE for VELUX Canada Inc.Oakville, OntarioOur Company For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as well...

  • Bilingual Customer Service Representative

    2 weeks ago

    Oakville, Canada VELUX Full time

    BILINGUAL CUSTOMER SERVICE REPRESENTATIVE for VELUX Canada Inc.Oakville, OntarioOur Company For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as well...

  • Bilingual Customer Service Representative

    1 week ago

    Oakville, Canada VELUX Full time

    BILINGUAL CUSTOMER SERVICE REPRESENTATIVE for VELUX Canada Inc. Oakville, Ontario Our Company For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening...

  • Bilingual Customer Service Representative

    2 weeks ago

    Oakville, Canada VELUX Full time

    BILINGUAL CUSTOMER SERVICE REPRESENTATIVE for VELUX Canada Inc.Oakville, OntarioOur Company For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as well...

  • Bilingual Customer Service Representative

    1 week ago

    Oakville, Canada VELUX Full time

    BILINGUAL CUSTOMER SERVICE REPRESENTATIVE for VELUX Canada Inc.Oakville, OntarioOur Company For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as well...

  • Bilingual Customer Service Representative

    1 week ago

    Oakville, Canada VELUX Canada Full time

    **Bilingual Customer Service Representative for VELUX Canada Inc. (HYBRID)** **Our Company** For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as...

  • Bilingual Customer Service Representative

    2 days ago

    Oakville, Canada VELUX Canada Full time

    **(REMOTE) Bilingual Customer Service Representative **for VELUX Canada Inc.** **Our Company** For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as...

  • Bilingual Customer Service Representative

    2 weeks ago

    Oakville, ON, Canada VELUX Full time

    BILINGUAL CUSTOMER SERVICE REPRESENTATIVE for VELUX Canada Inc.Oakville, OntarioOur Company For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as well...

  • Bilingual Customer Service Representative

    2 weeks ago

    Oakville, ON, Canada VELUX Full time

    BILINGUAL CUSTOMER SERVICE REPRESENTATIVE for VELUX Canada Inc.Oakville, OntarioOur Company For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as well...

  • Bilingual Customer Service Representative

    1 week ago

    Oakville, ON, Canada VELUX Full time

    BILINGUAL CUSTOMER SERVICE REPRESENTATIVE for VELUX Canada Inc.Oakville, OntarioOur Company For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as well...

  • Bilingual Customer Service Representative

    2 weeks ago

    Oakville, ON, Canada VELUX Full time

    BILINGUAL CUSTOMER SERVICE REPRESENTATIVE for VELUX Canada Inc.Oakville, OntarioOur Company For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as well...