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Disability Case Manager

4 months ago

Halifax, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The role of Disability Case Manager in the Extended Recovery team is focused on late-stage claim durations. These claims are typically past the 2-year (change of definition) mark but still have opportunities for recovery. A multidimensional approach is required to impact claim durations through innovative and strategic interventions.

**What will you do?**
- Responsible for managing extended resolution and late-state long term disability claims in a proactive manner. This includes determining if insured employees continue to be eligible for disability benefits through to implementing the right interventions to support recovery and return to work.
- Assess claims for continued benefit entitlement by reviewing contractual, medical, functional and occupational information.
- Work collaboratively with insured employees, clients, lawyers, health care practitioners and other stakeholders to obtain information, provide claim status, create action plans and provide verbal and written decisions while maintaining confidentiality and privacy.
- Prepare call strategies in advance, including possible interventions and/or claim resolution strategies. Conduct motivational interviewing within the context of leading exploratory conversations with plan members who have been on claim for prolonged periods of time.
- Build relationships with third party providers to develop and implement creative solutions to help plan members develop new skillsets and re-train for new occupations, return to work part-time and/or at commensurate level.
- Conduct research and keep abreast of new practices and developments in treatment options in the medical field.

**What do you need to succeed?**
- Minimum of 2 years experience in disability management
- Experience in rehabilitation would be a strong asset, specifically related to researching, developing and successfully executing on a variety of interventions including return-to-work programs, and short-term/long-term vocational rehabilitation.
- Bilingualism (French, English) an asset
- interactions with English-speaking customers or partners.
- Ability to problem-solve on the spot, considering multiple strategies.
- Effective interpersonal skills including negotiation and facilitation where conflicting needs exist. Includes demonstrating empathy, with outstanding listening skills.
- Adaptability, flexibility, and excellent organization skills
- Ability to make sound decisions, supported by strong rationale.
- Typing skills and ability to be a strong functional user of various computer-based programs.
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required **for Quebec only** for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

**What’s in it for you?**
- Trusting, diverse and inclusive working environments
- Supportive leadership who’s focused on your success and well-being
- You choose where you want to work from, with no minimum or maximum days in either place. We want the office to be a magnet, not a mandate #flexibility
- Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference
- Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities.
- We offer several programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:

- Comprehensive benefits
- Retirement & stock investment
- Pay for performance reward
- Wellness programs, benefits and health incentives
- Paid vacation based on experience and additional days to support family care and personal emergencies
- Time off for enrichment experiences through a Sabbatical program
- Investment in not-for-profit organizations that are important to you

**#LI-Hybrid**

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
53,800/53 800 - 87,400/87 400

**Job Category**:
Claims - Life & Disability

**Posti