Order Support Coordinator

2 weeks ago

Montréal, Canada Delmar Full time

**Order Support Coordinator**

Join the team of an established family-owned jewelry business and gain extensive experience in the world of e-commerce and the jewelry industry

As an Order Support coordinator, you will be creating and reviewing detailed specification sheets/templates of company's products with important details about the goods and uploading the items and images to the various retailer's website.

You will make sure all items go on site and remain on site by reviewing inventory feeds and best sellers. If there are any issues you will find solutions with your IT team, or contact the retailer to explore further.

All Drop ship orders to end customers have to be reviewed daily to ensure the warehouses are shipping your customer orders on time. If there are any delays you will contact the warehouse manager to advise them. Everyday you will make sure orders are coming into your system from your customer portals, and as they get shipped the tracking is relayed back to them.

You will receive training and guidance along the way. Our company works with various U.S. retailers. We are looking for someone who is a multi tasker, good in Excel, very computer savvy, good team player, customer service driven, and hard working.

**Qualifications**:
Excellent English language skills verbal and written. Excellent Excel knowledge and understanding.

Able to multitask and be pro-active

Able to work in teams

Excellent customer service skills

Having worked in the jewelry industry - a bonus

**Hours**:
Monday to Thursday 8:00 - 5:00 pm (1/2 hour for lunch) slight flexibility
- we can discuss

Fridays will finish early 1pm

Sunday work hours possible during holiday or busy periods. This is mainly during Christmas season.

**Job Types**: Full-time, Permanent

**Salary**: From $24.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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