Service to Sales Team Member

2 weeks ago

Richmond, Canada OpenRoad Auto Group Full time

**UNLIMITED POSSIBILITIES AHEAD.**

**Position**: Service to Sales Team Member

**Status**: Regular Full-Time

**Dealership**: OpenRoad Toyota Richmond
**Department**: Sales

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

A Career at OpenRoad Means You’ll Enjoy:

- Opportunity to work with a variety of OEM BRANDS: Acura, Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
- Internal and External, Training & Development opportunities for skill development and growth
- Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Comprehensive Extended Health and Dental plan; tailored toward Associate wellness
- Recognition and Engagement Events

**SUMMARY**:
A Service to Sales Team Member is one that will interact with existing service clients in a variety of ways. This role requires Team Members to consistently deliver a high level of customer service in all interactions. This Team will explore vehicle ownership options with clients who have brought their vehicle into the dealership for maintenance. This team will be responsible for not only completing comprehensive appraisals of vehicles that are in for service, but also presenting the vehicle valuation in the agreed upon fashion to all clients, as well as following up with all clients who have had vehicles appraised. All efforts are geared to best try and generate opportunities for the client to either upgrade their vehicle or sell their vehicle to the dealership.

**ROLE & RESPONSIBILITIES**:

- Facilitate the Dealership’s Goal of Appraising the vehicles and communicating a client’s Ownership Options to 90% of the Service Clients who bring their vehicle in for service. This role also includes follow-up duties on each of these opportunities to the Dealership’s Standard.
- Provide exceptional customer service and determine each prospective client’s vehicle needs by asking questions and listening.
- Demonstrate to clients not only the value of their current vehicle, but also the value of them considering an upgrade to their vehicle.
- Facilitate Purchase Paperwork of a client’s vehicle on the Company’s behalf based on approved Appraisal values provided by CVA and confirmed by the sales manager on duty.
- Pass off clients who are interested in upgrading their vehicle to a newer one to the sales team and ensure a seamless handoff.
- Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
- Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in all product training available.
- Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
- Ensure Clients happiness to give the dealership the best opportunity at retaining this client’s business moving forward.
- Set goals for each month’s productivity; plan and organize how to reach those objectives.
- Attend Department Meetings as Required
- Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.

**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:

- Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
- The ability to work effectively with all levels of the organization.
- Strong computer skills (internet & MS Office), with ability to maintain records using computerized system.
- A Current VSA MDC License (or the willingness to obtain one)
- Strong Time Management & Prioritization Skills
- Strong Customer Service Skills.
- A valid British Columbia Driver’s License with a good driving record.

We are an equal opportunity

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