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Technical Associate

4 weeks ago

Remote, Canada Phreesia Payment Services Full time

Job Description:
Get ready for your technical career to reach new heights Utilize your customer support experience to provide excellent first-level product usage, technical, and account administration support for Phreesia's clients. Challenge yourself by effectively troubleshooting and resolving technical issues, executing configuration changes, assisting with product navigation, and escalating issues.

Broaden your skills by immediately gaining exposure to various technologies. The Technical Associate will have opportunties to collaborate with senior resources and grow their product knowledge. After at least 12 months in the role, Technical Associates have exciting advancement opportunities within support, deployment, business systems and operations, management, and more

What You'll Do:

- Provide outstanding experience to customers throughout support process
- Act as both Subject Matter Expert and product Super User for existing client base
- Troubleshoot by using required tools and checklist resources to properly understand and problem-solve reported issues
- Effectively document and gather information about all reported issues and escalate through Phreesia ticketing software
- Work collaboratively with additional senior resources to drive product understanding and knowledge

What You'll Bring:

- Bachelor's degree required, ideally in Computer Science, Engineering, or a related technical field
- Experience in a technical or customer support role
- Superior communication and interpersonal skills
- Comfortable working in a Windows environment
- Willingness to learn message transformation and exchange between disparate systems
- Ability to prioritize multiple demands in a fast-paced and dynamic environment

Who We Are:
At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit

Top-rated Employee Benefits:

- 100% Remote work + home office expense reimbursements
- Competitive compensation + equity grants for all employees
- Unlimited PTO + 8 company holidays
- Monthly allowance for cell phone + internet + wellness
- 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
- Variety of insurance coverage for people (and pets)
- Continuing education and professional certification reimbursement
- We strive to provide a diverse and inclusive environment and are an equal opportunity employer._

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