Night Auditor/guest Services Supervisor

3 weeks ago

Ottawa, Canada Lord Elgin Hotel Full time

**Scope**:
Under the direction and supervision of the Guest Services Manager/General Manager, key responsibility is for supporting the operation of the Guest Services Department. The Night Auditor/Guest Services Supervisor supports the Guest Services Manager & General Manager as well as liaises with other departments in the implementation of the hotel’s Guest Service policies. This position is an overnight position with shifts being 11PM - 7AM.

**Primary Responsibilities**:

- Coordinates advance and ongoing arrangements for special arriving groups and/or individuals.
- Supports accounting effort through timely examination and action towards accounting irregularities and/or requests.
- Maintains inventory of all Front Office stationary and sundry items.
- Monitors all Front Desk activities, coaching GSR’s and Bellmen as required.
- Performs all Night Audit duties, including but not limited to posting of Room & Tax charges, balancing guest accounts, telephones, Food & Beverage outlets, and end of day reports.
- Reviews all departmental documentation, runs statistical reports, and balances each department.
- Conducts hotel tours and services clients within the company and property policies.
- Works closely with other required departments to completely satisfy the requirements of Guest Services.
- Prepares necessary reports for statistical analysis, departmental operations, and hotel preparation.
- Fulfills all Front Desk and Reservations duties required while on shift.
- Assists and supports the Guest Services Manager as well as the General Manager with any initiatives required to ensure the ongoing success of the hotel.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures. Leads by example, in the Four Key Principles

**Qualifications**:

- Experience in hospitality industry required, guest services experience and night audit experience required, accounting experience considered an asset.
- Completion of post-secondary education and/or equivalent industry experience.
- Successful applicant must have excellent organization, presentation, customer service and communication skills.
- Be a team player, lending support to colleagues when possible and in turn seeking support when required.
- Maintains an upbeat and professional demeanor and attitude.
- Must have ability to work under mínimal supervision and with priority deadlines.
- Must possess a valid G-license.
- Bilingualism is an asset.
- Availability must include overnights, evenings, weekends and holidays.

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$25.00 per hour

Schedule:

- 8 hour shift
- Night shift

**Experience**:

- Customer Service: 3 years (preferred)
- Hotel: 2 years (required)

Licence/Certification:

- G-Class Driver's License (preferred)

Work Location: In person

Application deadline: 2024-02-07

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