Front Office Supervisor

2 months ago

Calgary, Canada Hyatt Regency Calgary Full time

**WE ARE LOOKING FOR A Front Office Supervisor**

**We are excited to share that Hyatt Regency Calgary has an opportunity for people who love helping people.**

**Please join our Front Office team as a Front Office Supervisor. This role will involve engaging and providing services to our guests ensuring they receive a flawless experience whilst staying with us.**

**What is expected of me in this role?**
- Understanding of Front Desk Operations which include checking guests in and out of the hotel, leading the teams pre-shifts and sharing the daily tasks of the day
- Assist with report generation, scheduling, payroll and inventory management as required
- Liaison with other departments, including Housekeeping, Engineering, Guest Hub, Sales and Events and Outlets to ensure an amazing experience for our guests
- Training Front office team with any new standard operating procedures
- Flexible schedule and shift pattern based upon hotel needs
- At times you will be required to do overnight shifts, in the absence of Over Night Manager
- Valid work authorization for Canada

**Qualifications**:

- One year of Front office Supervisor experience or 2 years of Front Desk experience is required.
- Knowledge of OPERA PMS and other PMS.
- Valid Canadian driver’s license equivalent to a Class 5 Province of Alberta driver’s license with a minimum of 3 years Canadian driving history.
- Clean driver’s abstract must be provided by the applicant upon selection.

**WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT THE HYATT REGENCY CALGARY?**
- Extended Health Benefits for you and your dependents and paid medical days.
- Employer RRSP Matching Contributions.
- Wellbeing Programs, Headspace and Not Myself Today, Access to a Wellbeing and Relaxation Room, Complimentary Access to the Hotel Pool and Gym.
- Discounted Parking.
- Participation in a culinary online training program Rouxbe, available for all roles
- Complimentary meal during shift.
- Discounts at our on-site restaurant Thomsons Kitchen/Bar.
- Discounts at our on-site Spa-Stillwater Spa Services and Spa Products.
- Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
- Opportunities to participate in our Hyatt Calgary LGBTQ2S+diversity group and youth hiring programming; RiseHY
- 2023 Great Place To Work Certified
- Global Biorisk Advisory Council STAR Facility accredited
- Proud to be a Menopausal Inclusive Workplace

**About Hyatt Regency**

Being part of our Hyatt Regency Calgary family means always having space to be you. We are passionate about diversity, equity and inclusion. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together.

Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, diversity, equity and inclusion are at the core of our purpose, _to care for people so they can be their best_.

In the spirit of respect, reciprocity and truth, we honor and acknowledge Moh’kinsstis, and the traditional Treaty 7 territory and oral practices of the Blackfoot confederacy Siksika, Kainai, Piikani, as well as the Îyâxe Nakoda and Tsuut’ina nations. We acknowledge that this territory is home to the Métis Nation of Alberta, Region 3 within the historical Northwest Métis homeland. Finally, we acknowledge all Nations - Indigenous and non - who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.

We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.

**This role will typically allow a minimum of 30 hours per week**

**The starting hourly rate for this role is $24 CAD per hour**

Pay: $24.00 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekends as needed

**Experience**:

- Supervising experience: 1 year (required)
- Driving: 3 years (required)
- Front desk: 2 years (required)

Licence/Certification:

- Class 5 Licence (required)

Work Location: In person

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