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Front Office Manager
2 weeks ago
The Front Office Manager contributes to the overall success of the hotel by leading and maintaining guest service standards for the Front Office, ensuring alignment with Coast Hotels' long-term strategy. This position is integral to the continued growth and development of the Front Office team and to maximize operational efficiencies, customer service, and profitability.
Responsibilities:
Skills/Knowledge/Experience:
4 years of related work experience, plus 2 years experience leading others Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience Valid local driver’s license (class 5), and clear driver’s abstract Excellent communication (written, oral English and listening), and customer service skills Ability to lead and motivate others, excellent interpersonal skills to support the building of strong relationships with diverse groups of people Strong problem resolution skills and conflict resolution skills to resolve issues Experience forecasting and budgeting for a functional area within a property Excellent knowledge of health and safety regulations Intermediate accounting and budgeting skills Intermediate level in the use of MS Office Suite Experience in discussing performance issues with team members and providing direct and honest feedback when discussing career advancement and leading performance expectations Aware of and understands how all areas of the business interact and how own area impacts and is impacted by other areas Understanding of legislation and regulations (i.e., WCB, employment standards, collective agreement) as they apply to own area Ability to speak/understand a second language an asset Exemplifies Coast’s core values and enjoys working in a culture of accountability Able to work a flexible schedule, which includes evenings, weekends, holidays and overnight shifts when required
Other details
Pay Type Salary-
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