Service Writer/shop Assistant
3 months ago
**Job Summary**
As a Service Writer at our dealership, you will be the first point of contact for customers requiring automotive repair or maintenance services. Your role is crucial in ensuring excellent customer service and facilitating smooth communication between customers and the service department.
**Duties**:
- Greet customers and assess their service needs
- Schedule service appointments and follow up with customers on their vehicle status
- Communicate service recommendations to customers based on technician assessments
- Provide estimates and inform customers of any additional repairs needed
- Coordinate with the service technicians to ensure timely completion of work orders
- Handle cash transactions and process payments accurately
- Assist with in-shop tasks as needed
- Vehicle and parts shuttling
- Inventory and tool organization
- Parts research and ordering
**Skills**:
- Strong customer service skills with a friendly and professional demeanor
- Knowledge of automotive repair terminologies and processes
- Ability to upsell services effectively while maintaining customer trust
- Mechanical knowledge to understand and explain vehicle issues to customers
- Proficiency in cash handling procedures
- Sales experience
- Ability to "read" clients
- Computer literate. Strong research skillset
Pay: $25.00-$30.00 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
Schedule:
- Monday to Friday
**Experience**:
- service advisor: 1 year (preferred)
- Auto Repair: 1 year (preferred)
Work Location: In person
Application deadline: 2024-10-12
Expected start date: 2024-12-02
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