Desktop Support Technician

3 months ago

Coquitlam, Canada Natural Factors Full time

As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative and sustainable manner.
**You’re good at**:

- With great customer service skills, you are happy to solve issues involving software and hardware
- Troubleshooting and solving or escalating issues from tickets from our ITSM, Freshservice
- Problem-solving skills with the ability to quickly diagnose and resolve technical issues.
- Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users

**You have**:

- 2+ years experience in an enterprise support environment
- Strong knowledge of desktop hardware and peripherals, including installation, configuration, and troubleshooting.
- Proficiency in Windows Workstations and Servers, SCCM, Microsoft Office 365, Azure Active Directory, and Active Directory.
- Experience with cloud-based management tools such as Intune.
- Familiarity with MacOS and its integration into a Windows-based environment.
- A full Drivers licence

**What’s in it for you**:

- We are a large manufacturing company with many areas of the business. You will work on varied tasks and projects, instead of the same old day to day
- Working in a supportive environment, you will work with a supportive and cohesive team who celebrate each other’s successes
- We are a B Corporation, and sustainability is extremely important to us. Whether that is the sustainability of the world around us or the sustainability of our team, meaning the growth potential is massive within our company
- Tuition opportunity on company time and money

**You get**:

- Great healthcare benefits (including health and personal spending accounts)
- Vacation and wellness days
- Employee appreciation events
- $200 per year to spend on company products
- Employee discount pricing on company products
- Employee assistance program
- RRSP contributions
- Optional access to your pay as soon as you earn it (at no additional cost or fees)

All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.

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