Junior IT Support Technician

2 weeks ago

Port Coquitlam, Canada ActiveCo Technology Management Full time

Job Title: Junior IT Support Technician

Company: ActiveCo Technology Management

Are you passionate about untangling computer challenges, adept at resolving tech issues, and enjoy assisting others with IT matters? ActiveCo Technology Management is seeking a fantastic Junior IT Support Technician to join our team.

Notably, we're looking for an IT Tech to work onsite at our client office in Burnaby and our head office in Port Coquitlam, based on operational needs. If you're ready for an exciting tech journey, your expertise is the missing piece we've been searching for. Join us in making our IT support even better

**Responsibilities**:

- Diagnose and resolve hardware, software, and network issues efficiently and effectively.
- Collaborate with team members to escalate complex technical issues and ensure timely resolution.
- Document and update technical procedures, troubleshooting steps, and knowledge base articles.
- Maintain spare IT inventory list and control assignments
- Assist in the planning and execution of IT projects, including system upgrades and rollouts.
- Educate end-users on basic troubleshooting and IT best practices.
- Stay up to date with the latest technology trends and recommend improvements to enhance system performance.

**Requirements**:

- Experience with desktop operating systems, including Windows 10, Windows 11 Pro, Mac OS, and Mac IOS.
- Working knowledge of a wide range of audio/visual equipment and the ability to troubleshoot, diagnose, and repair equipment.
- Ability to administer Print Services in a Windows environment.
- Ability to conceptualize workflows in the Helpdesk IT support tool.
- Exceptional written and oral communication skills.
- Ability to present ideas in user-friendly, business-friendly, and technical language.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Valid Driver’s Licence and reliable transportation.

**Job Type**:
Part-time basis (20-25 hrs a week), with the potential for a full-time role in the future. The initial contract is for 6 months, with the possibility of extension, and the opportunity to transition into a full-time position based on performance and business needs.

**Compensation**:
Hourly salary: $25-$28.

**Information for Applicants**:

- At ActiveCo Technology Management, we embrace diversity and strive to create an inclusive and collaborative work environment. We believe in Extreme Ownership, Passion, Teamwork, Continuous Improvement, Honesty _and integrity_, Diligence, and Excellence._

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