Cups - Emr and Reporting Specialist

3 weeks ago


Calgary, Canada CUPS Calgary Full time

**At CUPS**, we help Calgarians who are experiencing poverty and trauma, get to the root causes of their challenges and change their lives. Using science as the foundation, people learn to manage adversity and build lifelong resilience that spans generations.

Acting with ingenuity and collaboration, we transcend traditional social service & organizational management models to lead the way to integrated, responsive and scientifically tested standards of practice in all we do.

**Organizational Alignment and Duties**:

- Execute the implementation and optimization of a new EMR system and reporting based on CUPS needs in collaboration with Health Director
- Support the quarterly and annual health reporting processes, through data management and analysis
- As the EMR specialists, support the maintenance and optimization of the EMR system
- Support and facilitate quality improvement projects, alongside health teams and leadership, to enhance program service delivery
- Support clinical operations through panel management
- Participate in the CUPS Data and Evaluation Working Group to support data integrity, evaluation, and analysis at CUPS
- Increase efficiency in quarterly and annual reporting, both within health and organizationally, through standardization of EMR data entry and analysis
- Support the analysis and interpretation of CUPS data (both in the EMR and outside of health) to align with CUPS strategic priories and team goals
- Support the implementation of integrated care through coordinated and cohesive data management

**Leadership Areas**
- Create approachable, caring and trauma-informed environment for clients, guests, and colleagues
- Function as warden for employee and client dignity by ensuring confidential information is managed with the utmost care and respect in alignment with CUPS privacy protocols & values
- Function as an ambassador of CUPS mission and values both internally and externally
- Create positive worker, guest, and client experience by efficiently connecting requests and inquiries to the most appropriate program or staff person

**Stakeholder Relations**:

- Develop and maintain collaborative and accountable working relations with internal CUPS colleagues to strengthen communication flow and cross-program understanding to support integrated care for clients
- Partner closely with leaders and CUPS Research and Evaluation teams on reporting requirements and data collection with a continuous improvement mindset
- Provide caring, dependable, trauma informed care to all clients accessing CUPS to reduce barriers to service and increase community trust
- Share experience and knowledge with students, volunteers and guests interested in CUPS services to further develop CUPS social justice impact & external ambassador network

**Background Required**:

- University Degree or College Diploma in a related field, or relevant work experience (preferably a health discipline)
- Clinical and technical experience, including familiarity with both staff & physician workflows in a primary care setting as it applies in the EMR, and patient experience is required.
- Experience in WOLF and/or Med Access EMR’s strongly preferred
- Demonstrated experience in health reporting from EMR systems
- Demonstrate experience with a primary care Electronic Medical Record system, including data standardization, clean up, and extraction, and experience as an EMR administrator or super-user
- Working knowledge of quality improvement frameworks
- Team building skills and an understanding of trauma-informed principles
- Knowledge of and ability to promote QI methods and principles an asset
- Attention to detail and accuracy
- Experience in data extraction for reporting purposes
- Experience working in the non-profit sector an asset

CUPS Employment Requirements:

- Criminal Record Check with vulnerable sector check

**To Apply**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Do you have a University Degree or College Diploma in a related field, or relevant work experience (preferably a health discipline)? Please Explain.
- Do you have clinical and technical experience, including familiarity with both staff & physician workflows in a primary care setting as it applies in the EMR, and patient experience is required?
- Do you have experience in WOLF and/or Med Access EMR’s ?
- Do you have demonstrated experience in health reporting from EMR systems?
- Do you have demonstrate experience with a primary care Electronic Medical Record system, including data standardization, clean up, and extraction, and experience as an EMR administrator or super-user?

Work Location: In person

Application deadline: 2023-09-11



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