Service Coordinator

1 month ago

Lethbridge, Canada Chinook Equipment - Taber Full time

**WE'RE GROWING**

**Are you Looking for**:

- A stable career opportunity where you have the ability to make an impact and drive business results with a company that is committed to growth?
- An organization that truly cares about its employees and where you can demonstrate your past experience in an exciting work environment?
- A strong benefit plan that provides great coverage for you and your family?

**Chinook Equipment** is looking for a** Service Coordinator **to join their growing team in **Taber, Alberta**. Reporting to the Branch Manager, the Service Coordinator will work closely with the Shop Foreman and Service Team and be **responsible for work order creation, warranty submission, appointment booking and establishing long-term customer relations serviced by highly skilled technicians.**

***If you are a current Heavy Duty Technician looking to get off the tools, or have past experience as an automotive or heavy equipment Service Advisor looking for new learning opportunities - this is an opportunity you will not want to miss**

**Why You BELONG at Chinook Equipment**:

- Strong and competitive compensation plan
- Industry-leading Health and Dental benefits available that provides a wide range of coverage for you and your family; including coverage for: massage, physio, acupuncture, orthodontic, and so much more
- The option for a Health Spending OR Wellness Account after 2 years of service
- RRSP program that is employer matched after 1 year of service
- We offer Flex Days on top of Vacation so that you don’t have to worry about your income or waste vacation days if you’re sick or need to attend appointments
- Travel Reward Program that allows you to travel on us beginning at 5 years of service
- Deep community roots, family oriented and friendly workplace which values employees

**Key Responsibilities**
- Oversee and administer warranty claims, ensuring all details are met and in compliance with manufacture guidelines and conditions
- Schedule and book service work appointments both in the shop and in the field to provide timely service for our customers
- Speak with customers as required to explain repairs, billing and resolve complaints
- Develop and maintain positive relationships with customers, ensuring our employees make customer satisfaction a priority to create customer loyalty and generate referrals
- Maintain effective communication within the department and with other leaders in the dealership; working together to identify opportunities and resolve issues
- Establish and maintains good working relationships with our vendors
- Work towards further growing Service/Parts presence in Alberta

**Qualifications and Experience**
- Experience working with Agriculture Equipment and/or Heavy Equipment is considered a strong asset
- Previous experience as a Service Advisor in an automotive dealership setting is also considered a strong asset
- A team player committed to working with all stakeholders of the business to ensure goal alignment and achievement
- Strong analytical and decision making skills with a continuous improvement pedigree
- Results driven with exceptional planning, organization and execution skills
- Exceptional customer service and communication skills including the ability to use tact, sensitivity, empathy and professionalism when interacting with customers and employees
- Mechanical knowledge/aptitude and the ability to convey technical information to customers when providing service
- Knowledge and understanding of the overall functioning of a Service department and the day-to-day operations

**Our Story**

Founded almost 40 years ago, C.E.M. Heavy Equipment grew to be one of Canada’s largest Hyundai dealers in North America and have rebranded to Chinook Equipment with addition of the new product offerings. Having recently expanded into the Agriculture sector, many new Manufacturers have been added to our existing portfolio.

**Make the best step in your career and showcase your potential at Chinook Equipment Visit our website and social media platforms to learn about why you belong at Chinook.**
- Key Words: service writer, service advisor, automotive service advisor, heavy duty advisor, warranty admin, warranty submission, heavy equipment advisor, heavy duty advisor, heavy duty warranty admin, heavy equipment service writer, service writer job alberta, heavy duty technician, heavy duty new career_

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