Relocation Assistance Agent

2 weeks ago

Ottawa, Canada BGRS Full time

Who is BGRS?

At BGRS, we move the people that move the world, enabling opportunities by connecting people and places.

We relocate people across the globe, supporting and guiding their journey by administering benefits on behalf of our clients. Synchronized with our clients for success, we transform mobility programs into a means of recruitment, development, and retention of talent. Our client partners include some of the largest global organizations, as well as mid-tier growth companies and government agencies. As a leading company in global talent mobility, we are committed to fostering an engaging, flexible, and inclusive environment that encourages growth and collaboration. We look forward to welcoming you to our team where you can experience what partnership and talent mobility can achieve.

Role Overview
Building productive and collaborative working relationships with internal and external contacts. Follows-up with customers on a regular basis to ensure and improve customer service. Exercise judgment relying on defined processes and practices to determine appropriate action, and develops recommendations for improvement. Works with the People Manager to implement performance development activities.

**In response to the COVID-19 pandemic all interviews are being conducted virtually.

What You'll Be Doing
- Responsible for providing accurate and timely information to Transferees as defined by the GCRSS Contract with the Government of Canada
- Advise Transferees on all entitlements/benefits under the TBS relocation policies of specific entitlements/ benefits
- Advise Transferees on all aspects of relocation including (but not limited to) real estate practices, real estate contracts, mortgages, rental, house hunting trips
- Interpretation of legal documents such as purchase and sale agreements, deeds, mortgage documents, leases
- Responsible for delivering high level of customer service
- Establishes the Transferee's relocation budget in accordance the TBS relocation policy, practices and procedures and provides guidance in allocating the available funds
- Responsible for the accurate and timely input of Transferees' relocation information in the database
- Accountable for the accurate and timely processing of Transferee expenses including the verification and reconciliation of all advances, payments and reimbursements
- Responsible for the overall quality of assigned files in accordance with company processes, working instructions and quality programs
- Responsible to act as approval authority for team members work to validate policy compliance, correct allocation of policy benefits in accordance with the move type, verification of file audit, file exceptions and service resolution
- Evaluates feasibility and makes recommendations regarding House Hunting Trips (HHT)
- Requests rental appointment with Rental Search Supplier at destination and advises Transferee of provincial tenancy guidelines

What You Bring to BGRS
- Excellent customer service, communication and time management skills
- Analytical, detail oriented, organized and ability to prioritize
- Client service oriented with excellent telephone manner
- Superior verbal and written communication skills
- Background in relocation, residential real estate, residential mortgages, legal or banking is an asset
- Professional, self-starter with the ability to work with mínimal supervision in a fast-paced environment
- Team player who is willing to assume additional responsibilities and work flexible hours as required
- Accurate keyboarding/data entry skills are essential
- Experience in daily office administration with a competency in basic accounting procedures
- Bilingualism (English/French) is required

Other Information:

- Shift work will be required 8 a.m. to 8 p.m EST.
- Additional security clearance through RCMP may be required.

What BGRS Offers
- Competitive salary and incentive plans
- Workplace flexibility for a balanced work/life approach
- Comprehensive benefits packages and wellness program
- Generous company-paid vacation days and holiday time
- Challenging, collaborative, diverse corporate culture
- Ongoing opportunities for learning and career development

Follow BGRS

Equal Employment Statement

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