Leader, Patient Experience

1 week ago

Burnaby, Canada PHSA Full time

**Leader, Patient Experience Measurement**
BC Mental Health & Substance Use Services

**Burnaby, BC**

**What you’ll do**
- Lead the development, implementation and evaluation of patient experience activities in conjunction with regional mental health, substance use and correctional health centres, health authorities and primary care providers by determining priorities and objectives to promote evidence-informed approaches for patient experience and capacity building within the community.
- Provide planning, management and over see’s the patient and family partner engagement network.
- Supervise and evaluates the performance of patient and family partners. Performs duties such as recruiting, screening applicants, conducting interviews and selecting applicants. Provides orientation and training to patient and family partners, follows up on any issues or concerns and takes appropriate disciplinary action.
- Work with Director and BCMHSUS staff to ensure services provided by patient and family partners are meeting established objectives and outcomes.
- Provide leadership and education on principles of patient engagement with health professionals and leaders across BCMHSUS.
- Provide overall project management for assigned projects including, project planning, monitoring of project budgets and deliverables, and staff supervision. In addition, provides leadership to project teams to identify risk and resolve issues across projects, departments, collaborators, regulators and external stakeholders.

**What you bring**

**Qualifications**
- A level of education, training, and experience equivalent to a Master’s Degree in a related health field. A minimum of five years’ experience as a manager, coordinator or leader in a health related field developing community based health programs.
- The Leader is expected to be able to travel locally, provincially and nationally. The incumbent is required to have suitable efficient transportation.

**Skills and Knowledge**
- Demonstrated strong program evaluation and research skills and experience in a leadership position.
- Effective planning and communication skills.
- Strong negotiation, mediation and facilitation skills.
- Demonstrated commitment to change and process management.
- Strong analytical, problem solving and critical thinking skills.
- Knowledge of current and emerging evidence based practice in standards and guidelines, stakeholder engagement and continuing education and adult learning principles.
- Experience in patient experience, patient and family centred care, and patient engagement are an asset.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

**Job Type**:Regular Full-Time (1.00 FTE)

**Wage**:$88990 - 127923

**Location**: 1795 Willingdon Avenue, Burnaby, BC V5C 6E3**
**Applications will be accepted until position is filled.**
**Hours of Work: 0830-1630 Monday - Friday**
**Requisition**:# 166082

**As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.**

**What we do**

BCMental Health & Substance Use Services (BCMHSUS) cares for people with complex mental h

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