Program Coordinator
4 months ago
**Job Number**:50653**
Do you know how to make an instant connection with both new and experienced recreation centre users? Are you a natural leader? Are you always one step ahead? The City of Edmonton is looking for an approachable, independent problem-solver to join the Program and Events Team as a Membership Program Coordinator. You will use your knowledge of fitness and memberships to help develop and deliver our current membership model. You will be challenged with competing deadlines, and solving complex challenges that managing a complex membership model will bring.
**What will you do?**
- Develop, deliver, monitor, and evaluate programs and services that focus on member onboarding and member retention within established registration, revenue, and expenditure guidelines
- Monitor customer usage patterns, trends and feedback of service users. Follow up on customer concerns and comments on Recreation and Physical Activity programs and forward to supervisor when appropriate
- Prepare and distribute program publicity/promotional material according to facility/unit promotions plan
- Coordinate facilities and supplies required for the program
- Liaise with organizations, agencies and individuals for specific programs and events
- Monitor program budget and cash handling procedures
- Develop program within established registration, revenue and expenditure guidelines
- Recruit, hire, train, mentor, supervise and evaluate staff and volunteers as needed
- Actively contribute to and support section, branch and department initiatives
**Qualifications**:
- Degree or Diploma in Recreation/Leisure/Physical Education or other related discipline
- Training in program development specific to Recreation Facilities
- A minimum one year experience in program development and delivery, including special event planning
- A minimum of one year experience in customer service or sales including an ability to recognize and tailor each client interaction to the needs of the individual
**Assets**:
- Knowledge of RAMS scheduling software, SAP, PeopleSoft and Taleo
**Skills required for success**:
- Customer service
- Knowledge and understanding of the recreation and physical activity industry, customer retention principles, and customer service standards and methods
- Highly developed and demonstrated facilitation, written and verbal communication skills
- Ability to prioritize, multi task and work independently and as part of a team
- Must be flexible and adaptable as required to respond to challenges related to daily programs and services
- Computer proficiency in Google apps and MS Word and Excel
**Conditions of Employment**:
- Valid Standard First Aid and CPR Level C is a requirement of this position
- Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton
- Valid Alberta Class 5 driver’s license (or provincial equivalent). Must obtain business auto insurance for personal vehicle use on City business
- Applicants may be tested
**Work Environment**:
**_ Up to 1 permanent full-time position_**
**Hours of Work**: 33.75 hours week, Monday-Sunday. Evening and weekend work is required.
The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
**Salary**: $29.918 - $37.546 Hourly; $52,708.040 - $66,146.670 Annually
**Talent Acquisition Consultant**: DM/MM
**Classification Title**: Recreation Technician III
**Posting Date**: Sep 16, 2024
**Closing Date**: Sept 16, 2024 11:59:00 PM (MDT)
**Number of Openings (up to)**: 1 - Permanent Full-time
**Union**: CSU 52
**Department**: Community Recreation and Culture
**Work Location(s)**: Various Districts Edmonton (City Wide)
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