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Service Coordinator

1 month ago

Peterborough, Canada Home Instead Full time

Please DO NOT read the rest of this job posting unless the following describes you:

- I am passionate about serving people and genuinely desire to improve their lives
- I am only satisfied when my responsibilities have been completed with excellence
- I love problem solving
- I want to build growth in myself and others
- I am looking for a positive work culture where I can contribute to the team and enjoy a drama-free office environment
- I want to be rewarded with fair compensation, bonuses, best in class benefits and opportunities for social events with the team

If you have made it this far, you just may be a fit for our award-winning team Keep reading...

**Responsibilities**:

- Create and maintain client and Care Pro schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
- Monitor, mediate, and log all client and Care Pro activity utilizing the operating system.
- Follow up with all client and Care Pro issues to ensure their problems are resolved.
- Enter and maintain accurate client and Care Pro records in the software system.
- Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
- Follow up and communicate Care Pro and client issues to ensure problems are resolved.
- Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
- Provide scheduling, coaching and feedback to on-call coordinators
- Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
- Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.

**Qualifications**:

- High school graduation or the equivalent, college diploma preferred
- One year of related business experience or an equivalent combination of education and work experience may be considered
- Must possess a valid driver's license