Medical Receptionist

1 month ago

Ottawa, Canada OPhysiotherapy Clinic Full time

**Company description**

Physiotherapy Clinic

**Job description**

**General Description**

The Appointment Clerk/Medical Receptionist performs a variety of tasks to the clinic. They are the first contact by the prospective patient and the clinic with the goal of fostering an environment which promotes patient comfort and trust. Essential duties include providing excellent customer/patient services via phone and in person. The position is considered a crucial link between the patient and the care delivered by the Practitioners. The incumbent must work collaboratively with all Clinical services staff and patients exhibiting flexibility and a “can do” attitude. The position must exemplify the core values and mission of the organization, always exercising the utmost discretion, diplomacy and tact in patient/staff interactions.

**Specific Responsibilities**
- Answers the phone while maintaining welcoming, consistent phone manner using proper telephone etiquette while providing information regarding our services when needed.
- Register and maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Call patients daily to confirm next day’s appointment as well as calling patients who have missed their appointments and calling back all patients who have cancelled to re-book them for another day.
- Maintain a log of all patients to make sure they have re-booked for their next appointment.
- Calling insurance companies on behalf of the patients to find out their coverage for our services.
- Informs patient of any existing balance noted in computer and request patient be prepared for any payment due at time of visit.
- Perform other receptionist duties such as filing, photocopying, collating, faxing etc.
- Receiving and sorting daily mail/deliveries/couriers.
- Receive payments, record receipts for services and handle and reconcile all petty cash and insurance payments.
- Maintains patient waiting areas and front-desk areas in a manner that is organized and neat.
- Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment

**Qualifications and experience**
- Excellent talent to interact with people in a positive and courteous manner when responding to inquiries by patients, prospective patients, and visitors.
- Ability to be resourceful and proactive in dealing with issues that may arise.
- Ability to organize, multitask, prioritize and work under pressure without compromising on quality.
- Must have experience with billing procedures for private health insurance, Telus Health Portal and HCAI.
- Must have experience with Universal software or equivalent.
- Must be able to work the eight hours shifts 10am to 6pm.
- **Required education**:_
- Diploma/Certificate

**_Required experience:_**
- Medical Receptionist: 2 years

*
**We thank all interested applicants however only those selected for an interview will be contacted.**

*

Work Remotely
- No

**Job Types**: Part-time, Permanent
Part-time hours: 24 per week

**Salary**: $18.00-$24.00 per hour

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
Among the important COVID-19 precautions taken at our clinic are: all customers are required to wear a mask, common surface are sanitized regularly, social distancing is implemented at our clinic, etc.

Work Location: In person

Expected start date: 2023-05-31

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