Clinic Administrative Support, Sti Clinic

6 months ago

Vancouver, Canada PHSA Full time

**Clinic Administrative Support, STI Clinic**

BC Centre for Disease Control

Vancouver, BC

Are you ready to make a difference? The BC Centre for Disease Control, a dynamic Provincial Health Services Authority program, seeks passionate individuals to join us in providing provincial and national leadership in disease surveillance, detection, treatment, prevention, and consultation.

At our core, we aim to cultivate vibrant communities where everyone can achieve optimal health and well-being—right where they live, work, learn, and play.

**What you’ll do**

***
- Operate a multi-line switchboard or phone, and performs reception duties such as directing calls, receiving and relaying messages, and receiving and directing visitors. Refer problems to appropriate person.
- Answer general inquiries by telephone and in person from a variety of sources such as clients, doctors’ offices, staff, and the public, and provide direction and/or general information about programs and policies. Refer problems to appropriate person.
- Receive, sort and distribute incoming and outgoing mail, faxes, internal correspondence, and courier documents. Sign for receipt of packages and shipments.
- Assist with client intake by performing duties such as obtaining information, completing documentation required for admission, liaising with information sources to obtain additional client information, and summarizing information for physician and health care providers. Schedule and confirm clients for services, send out appointment reminders, and establish and maintain clinic flow.
- Receive, record, check, and balance financial transactions including receiving payments and issuing receipts.
- Operate office equipment such as photocopiers, shredders, and fax machines, and carry out minor maintenance, such as loading paper, removing paper jams, cleaning glass, and changing toner cartridges. Refer further maintenance required to appropriate person.
- Place purchase orders with external suppliers, receive supplies, check invoices against orders and goods received, store and distribute supplies, and contact suppliers to obtain and/or provide general information.
- Prepare and package medical and non-medical supplies for shipping by performing duties such as packaging, insulating and labeling. Contact couriers and prepares waybills as required.
- Participate in program planning and research within the service line of Clinical Prevention Services by participating in quality and safety initiatives, accreditation and other PHSA initiatives. Providing input into research planning and implementing research activities and assisting in review of research results.
- Perform other related duties as assigned.

**What you bring**

**Qualifications**:

- Post secondary graduation from a recognized business or secretarial program supplemented by a course in medical and or scientific terminology or relevant combination of education and training.
- Three (3) years administrative experience in a medical / scientific environment.

You will also have
- Understanding of department terminology such as medical, scientific, research or information technology.
- Computer literacy with software programs such as word-processing, presentation, spreadsheets, databases, browsers and electronic mail.
- Demonstrated problem solving, customer service, sound judgment, organization and strong interpersonal skills.
- Ability to type 50 words per minute.
- Demonstrated ability to interact with BCCDC staff, university faculty, health officials, contractors and the general public. Effective oral and written communication skills in the English language.
- A high degree of accuracy, attention to detail and capable of independent error checking.
- Ability to prioritize projects within deadlines.
- Physical ability to carry out the duties of the position.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-hous

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