Retail Sales Associate

3 weeks ago

Thornhill, Canada International Pool and Spa Centers Full time

International Pool and Spa Centers is the leading distributor, retail, and service provider of hot tubs, swimming pools, and recreational products in southern Ontario. We have 8 retail locations across Ontario, a fast-growing online business, and the largest fiberglass pool construction division in Ontario. We are a family-run, owned business that has been in operation for over 40 years.

We are currently looking for a **Retail Sales Associate **to join our dynamic and vibrant **Retail Store** team in our **Thornhill** location. If you are an energetic and ambitious individual looking for a progressive and rewarding career and thrive in a fast-paced environment with tight deadlines, this is the perfect opportunity for you

**START DATE**: Immediately

**JOB TYPE**: Permanent, Full-time

**LOCATION**: 79 Doncaster Ave, Thornhill, ON L3T 1L6

**Position Purpose**:Under the direction of the Store Manager, the **Retail Sales Associate **is responsible for performing an array of functions that may include assisting customers in identifying and selecting products, as well as working as a part of a team to keep the store environment clean, safe, organized and customer-friendly.

**Key Duties and Responsibilities **include but are not limited to the following:

- Provide excellent customer service by greeting incoming customers, directing customers to the appropriate product area, and assisting customers with their purchases.
- Perform cashier duties, including processing customer transactions, orders, and refunds.
- Be an expert in all customer facing policy and procedure in order to provide quick and accurate support
- Take initiative to exceed customer satisfaction even if it requires overcoming obstacles
- Ensure that customer complaints are handled tactfully, promptly, with genuine concern and according to company’s guidelines
- Assess customer needs and offer solutions.
- Complete the customer experience by suggesting value-added, related items.
- Ensure that the products are merchandised to company standards.
- Restock shelves and displays.
- Cleaning, pricing, and ticketing of stock products
- Answer phones; take messages and direct calls.
- Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns and selling additional services when appropriate
- Maintain an effective appointment system to verify customer problems, recommend/sell additional services, and properly and accurately communicate customer concerns
- Carry out administrative duties such as filing, typing, copying, scanning, preparing reports, scheduling meetings, preparing and formatting correspondences etc.
- Respond to a variety of verbal and written inquiries from internal and external stakeholders.
- Manage client invoicing and process invoices through POS
- Manage employee expenses in the store
- Process all returns, refunds, and cancellations
- Maintain accurate records of all returns, refunds, store credits and gift cards
- Liaise with store level leaders to ensure in store returns are processed accurately and that customers are receiving consistent and accurate information
- Support with shipping, receiving and other warehouse related duties
- Receive orders and cross-reference with packing slips
- Keep stock levels under control, and ensure stock rotation
- Support with other office administrative tasks
- Periodically support with various projects and tasks upon request

**Other Duties& Responsibilities**
- Maintain a high level of product and service knowledge
- Periodic inventory counts.
- Ensure accuracy in all transactions, inventory, and procedures.
- Maintain store cleanliness as well as a good shopping environment according to the company’s standards.
- Maintain housekeeping standards.
- Participate in all manner of store maintenance
- Maintain a professional appearance, demeanor, and attitude at all times
- Other duties as assigned.

**Required Competencies & Qualifications**:

- Commitment to providing the best service possible to our customers.
- Ability to work various shifts, including days, evenings, and weekends.
- Ability to make excellent sales to achieve performance in alignment with goals and objectives
- Excellent customer service skills, interpersonal, organizational, and communication skills
- Motivated and creative team player
- Computer literate with proficiency using basic programs such as Windows and Outlook
- Strong knowledge of retail sales principles, methods, practices, and techniques.
- Strong problem identification and objection resolution skills.
- Able to build and maintain lasting relationships with customers.
- Exceptional verbal communication and presentation skills.
- Excellent listening skills
- Strong written communication skills.
- Self-motivated, with high energy and an engaging level of enthusiasm.
- Able to perform basic calculations and mathematical figures.
- Ability to work in a fast-paced,

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