Client Experience Representative
3 weeks ago
**The Company**
The Jim Pattison Group is the second largest privately held company in Canada with over 50,000 employees worldwide; operating a large number of companies in a diverse set of industries. Jim Pattison Lease has been operating in Canada since 1961. The company has branches across Canada and the United States and is a Leader in Customized Fleet Management, providing Vehicle Fleet Leasing, Vehicle Remarketing through both wholesale and retail channels, and Fleet Management solutions for commercial enterprises.
Are you interested in building your career with a reputable, leading fleet management company that is continually growing?
Jim Pattison Lease is seeking a highly motivated individual for the unique opportunity of building your personal career with a stable organization that is continually growing.
**Position Description**
**Position Responsibilities and Accountabilities**
External support:
- Frequently meet with clients (virtually or in person) to build relationships, understand their logístical challenges, perform demos of our platform, and provide solutions through B2B sales
- Build customized reports and present trackable metrics to business clients for reviewing their fleets’ performance
- Have touchpoints with clients through follow-ups after a new service onboarding for quality assurance
Internal support:
- Seek out opportunities for net new product growth and customer prospects
- Build relationships with our vehicle sales teams Canada wide to become a trusted advisor of data-driven recommendations, such as sales opportunities
- Periodically conduct market research & competitive analysis and find innovative solutions to common or emerging fleet challenges
**Key Attributes and Skills**
- 2+ years in sales support, preferably for a tech product or SaaS program
- Strong skills in working with data, building spreadsheets in Excel or other data platforms
- Strong communication and interpersonal skills
- Confident presenter and experienced in giving & building presentations in PowerPoint
- Well-versed in understanding reports, charts and working with Excel or spreadsheets
Preferred Competencies
- Experience with data visualization tools a plus (PowerBI, Tableau, etc.)
- Experience in the fleet industry or automotive sales
- Experience in the customer service industry
The salary range for this position is $35,000 to 40,000 and is determined via job-related knowledge, skills, experience, certifications and market demand. In addition to base salary and benefits, this position is eligible for a performance bonus.
**Job Types**: Full-time, Permanent
Pay: $35,000.00-$40,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location: Hybrid remote in Burnaby, BC V5C 4H4
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