Client Support Representative
1 month ago
Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College/CEGEP
- Experience: 5 years or more
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
**Computer and technology knowledge**:
- Information Technology Infrastructure Library (ITIL)
- Linux
- JavaOS
- Networking software
- Networking hardware
- Networking security
- Intranet
- Servers
- Enterprise Applications Integration (EAI)
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- 3D graphic software
- Image editing software
- Project management software
- Programming software
- HTML editing software
- Website creation and management software
- Web service design
- Business diagram software
- Desktop publishing software
- Mapping and data visualization software
- Database software
- Programming languages
- Software development
- Data analysis software
- JavaScript
- MS Office
- MS Windows
- Oracle
- SQL
- Spreadsheet
- TCP/IP
- Visual Basic
- Wireless networks
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
**Personal suitability**:
- Client focus
- Initiative
- Organized
- Team player
**Screening questions**:
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
**Financial benefits**:
- Bonus
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