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Customer Service Representative, Part Time

4 months ago

Toronto, Canada Toronto Transit Commission Full time

**JOB INFORMATION**
**Requisition ID**: 8959
**Number of Vacancies**: 1
**Department**: Marketing and Customer Experience (20000003) - Customer Service (30000564)
**Salary Information**: $31.96 - $39.98
**Pay Scale Group**: CS13

**Union**:ATU 113
**Employment Type**: Regular Part Time
**Weekly Hours**: Minimum 14 hours **Off Days**: Various **Shift**: Various
**Posted On**: February 15, 2024
**Last Day to Apply**: February 21, 2024
**Reports to**:Supervisor

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

**JOB INFORMATION**:

- We are currently seeking one (1) Part-Time Customer Service Representative to work a minimum 14-hour work week involving various shifts with various day offs.**KEY ACCOUNTABILITIES**:

- Receives, researches and resolves customer complaints and inquiries concerning the TTC’s systems and services, responding by phone, in person and in writing.
- Prepares Customer Service Reports for investigation and follow up as required, ensuring customers are made aware of final resolutions.
- Maintains a good working knowledge of all TTC routes, schedules, rules, regulations and policies.
- Communicates and clarifies TTC changes, policies and procedures to customers, and distributes various printed communications (Ride Guides, schedules, brochures).
- Maintains individual records and files, and identifies trends and customer impacting issues.
- Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.

**SKILLS, KNOWLEDGE AND EXPERIENCE**:

- Strong customer service skills.
- Well-developed interpersonal, verbal and written communication skills; and a professional telephone manner to effectively deal with the public
- Demonstrated ability to exercise good judgement, and strong organizational skills to provide quality customer service within established time constraints under mínimal supervision.
- A College Diploma in a related field and several years of experience in a customer service environment, or a combination of education, training and experience deemed to be equivalent.
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.