Manager, Customer Experience
2 weeks ago
407437BR
Retail Banking - Management
Etobicoke, ON
May 3, 2023
Company Overview
Department Overview
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.
We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.
Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.
**Job Description**:
In this role, you would:
- Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
- Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
- Collaborate with One TD partners to help all customers in a way that suit their needs best
- Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
- Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
- Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
- Administer complex daily branch administrative duties
- Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
- Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
- Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly
**Requirements**:
- Undergraduate degree with over 3 years of relevant work experience
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts
- Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
- A go-getter with strong organizational, planning and time management skills
- A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment
Hours
37.5
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
-
Customer Experience Representative
4 weeks ago
Etobicoke, Canada Essilor Canada Full timeJoin our team as **Customer Experience Representative** and be a visionary. Pave the way to a brighter future, both for yourself and all Canadians needing visual correction. **Your mission** Project a professional image of the company, build a trusting relationship with customers and increase their level of satisfaction with the quality of services...
-
Customer Experience Representative
5 days ago
Etobicoke, Canada BRC Group - Tayco and BRC Full timeTayco is looking for an enthusiastic and passionate individual to join our growing and dynamic Customer Experience team. Tayco is a modern office furniture manufacturer where each individual makes a large impact. We are looking for someone who is aligned with our core values of Ownership, Progressive, Efficient, and Enjoyable Experiences. **THE...
-
Customer Management Manager
3 weeks ago
Etobicoke, ON, Canada KIT Recruitment Full timeOur client, a proven industry leader in the building materials sector, is actively looking for a Customer Service Manager to join their team. Customer Service Manager details : Monday thru Friday – 8 am-5 pm ON site Customer Service Manager Qualifications Computer Skills (MS Word, Excel, PowerPoint, E-mail). ~ Experience with an ERP, CRM and metric...
-
Customer Relations Senior Manager
3 weeks ago
Etobicoke, Canada Sunwing Full timeThe Opportunity: The Customer Relations Senior Manager’s primary directive is to provide leadership, direction and developmental support to the Customer Relations team. The Customer Relations Senior Manager must position the team to successfully deliver balanced and timely resolutions to service challenges with the purpose of driving customer loyalty...
-
Manager, Customer Marketing
4 weeks ago
Etobicoke, Canada Give and Go Prepared Foods Full timeIt’s an exciting time to be part of _Give and Go_! We're currently looking to hire a Manager, Customer Marketing. **What You Will Get to Do**: - Contribute to the execution of the company’s long-term plan (LTP) within the Marketing and Product Development department. - Responsible for developing and managing multiple project timelines that are created...
-
(Can) Cashier
7 days ago
Etobicoke, Canada Walmart Full time**In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** **What you'll do...** To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **Minimum Qualifications...** Outlined below are the required...
-
Customer Service Manager
2 days ago
Etobicoke, Canada KIT Recruitment Full timeOur client, a proven industry leader in the building materials sector, is actively seeking a Customer Service Manager to join their team. Be part of this company's continued success! The client is located near the West Etobicoke and Mississauga border. Customer Service Manager details : Great Sala
-
Customs Rater
3 days ago
Etobicoke, Canada SAVINO DEL BENE CORP. CANADA Full timeThis is a full time position, looking for an experienced custom professional who will be responsible for handling client related inquiries, completing the HVS custom entries, auditing and processing LVS,. **Key Requirements** - Customs-related education or training - CCS qualification would be an asset - Strong knowledge of Customs Tariff, Explanatory...
-
Customer Service Administrator
4 weeks ago
Etobicoke, Canada AutoTrader.ca Full timeThe role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries including...
-
Customer Service Administrator
4 weeks ago
Etobicoke, Canada AutoTrader.ca Full timeThe role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries including...
-
Customer Relationship Specialist
3 days ago
Etobicoke, Canada Haliburton International Foods Canada Full timeThe Customer Relationship Specialist works alongside the sales representative and helps manage contracts, processes orders, updates reports, and collaborates with all departments to ensure a seamless customer experience in addition to ensuring that customer inquiries and requests are addressed in a timely manner. **Who We Are** Haliburton International...
-
Customer Service Administrator
4 weeks ago
Etobicoke, Canada AutoTrader.ca Full timeThe role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries including...
-
Customer Service Administrator
4 weeks ago
Etobicoke, Canada AutoTrader.ca Full timeThe role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries including...
-
Customer Service Administrator
4 weeks ago
Etobicoke, Canada AutoTrader.ca Full timeThe role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries including...
-
Customer Service Specialist
3 weeks ago
Etobicoke, Canada Safety Media Inc. Full timeAbout Safety MediaSafety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and...
-
Customer Service Specialist
2 days ago
Etobicoke, Canada Safety Media Inc. Full timeAbout Safety MediaSafety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and...
-
Customer Service Specialist
3 weeks ago
Etobicoke, Canada Safety Media Inc. Full timeAbout Safety MediaSafety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and...
-
Customer Service Specialist
3 weeks ago
Etobicoke, Canada Safety Media Inc. Full timeAbout Safety Media Safety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and...
-
Customer Account Coordinator
4 weeks ago
Etobicoke, Canada XTL Transport, Logistics, Distribution Full timeResponsibilities / Tasks: - Data entry for transaction creation (receiving/shipping); - Create and modify customer account data; - Maintain a positive relationship with customers; - Update customer profiles and track accounts; - Run reports as required; - Communicate customer requests to operations; - Follow up with customers on a regular basis; - Follow-up...
-
Customer Service Supervisor
4 weeks ago
Etobicoke, Canada Groupe Touchette Inc. Full time_**Welcome to Groupe Touchette!**_ We are the largest Canadian-owned tire distributor and have been for over 40 years! If the automotive industry is your passion, you are surely the profile we are looking for! The **Customer Service Supervisor -Central** will work closely with the Manager to assist, coach and mentor representatives to maximize...