Care Solutions Manager

3 weeks ago

Montroyal, Canada Home Care Assistance Full time

**Job Summary / Purpose**:
The Care Solutions Manager will be responsible to respond promptly to incoming requests for potential services. This position will provide in-person or virtual assessments to potential clients. The Client Solutions Manager will discuss and obtain client agreements prior to initiating services. This position will have a warm hand-off to the Client Success Manager who will assign the case for ongoing service.
This position should be focused on achieving a high conversion rate with the appropriate case mix for Home Care Assistance. This position will follow up on the assessment and service outcome with a quality assurance focus. This position will escalate potentially complex cases for quality service.

**Essential Duties and Responsibilities**:

- Receive leads for services through FRAX, Intake Specialist, existing referral partners or our sales team
- Contact the Client and/or family in a timely manner to evaluate the client as a match for our services, this includes review of scope requested, and proposed hours
- Conduct in-person or virtual client assessments that include but are not limited to a view of home safety assessments, the client’s daily routines, and the client’s preferences, and needs. The assessment includes the informal and formal support systems and caregiving needs
- Set initial pricing strategy for each client based on a preliminary assessment
- Ensure that assessments contain appropriate information for Client Success Managers, Staffing Managers and, Caregiver Success Manager to understand and communicate as need to create ideal caregiver match
- Educating potential clients and family members on TheKey’s services and which type of services would be appropriate following the assessment, understanding the language of the client agreement, building rapport to create engagement and obtaining agreement
- Suggest/guide potential clients to realistic schedules for optimized outcomes
- Prior to the start of care, the Care Solutions Manager ensures all agreements are signed and all information is gathered in the client assessment and transferred to all software systems
- Determine the appropriate billing rate for each client
- Marketing and client development, including making presentations to referral sources such as local organizations, fiduciaries, Trust Officers, physician/health care groups, etc.
- Ensure all systems are updated with relevant information and signed client agreements
- Strive for high conversion rate of appropriately matched clients. Provides feedback on barriers to achieving our ideal client
- Other duties as assigned

**Required Skills, Education and Certifications**:

- Bachelor’s Degree in gerontology, health care, social work or related profession from an accredited university preferred
- Three to 5 years’ experience in health care, elder care, social work or related industry preferred
- Previous experience in an intake/assessment position
- Computer proficiency and ability to document timely and accurately notes in system related to

client visits
- Excellent written and verbal communication skills
- Driver’s license in good standing with proof of insurance

Physical Requirements:

- Ability to travel approximately up to 40% of the time
- Ability to lift and carry up to 15-20 pounds
- Ability to sit, stand and walk for a prolonged period of time throughout the workday
- Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.
- The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment_

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- No weekends

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

Work Location: Hybrid remote in Mont-royal, QC

  • Business Intelligence Solution Manager

    4 days ago

    Mont-Royal, Quebec, Canada Dollarama Inc. Full time

    Job DescriptionDollarama Inc. is a leading retailer with a strong presence in North America. We are seeking an experienced Business Intelligence Solution Manager to lead the development and implementation of our business intelligence strategy.Key AccountabilitiesManage and develop a team of BI analysts and developers, promoting a culture of innovation and...

  • Loan Solutions Expert

    3 days ago

    Mont-Royal, Quebec, Canada Fairstone Financial Inc. Full time

    Company OverviewFairstone Financial Inc. is Canada's leading provider of responsible lending solutions, dedicated to serving Canadians with compassion and care.We invest in our teams, offering a broad training program to support professional development and encourage exciting career growth.

  • IT Solutions Analyst

    5 hours ago

    Mont-Royal, Quebec, Canada Groupe Dynamite Full time

    **Job Summary**We are seeking a skilled IT Business Analyst to join our team and drive IT solutions that align with our business objectives. As a key member of our IT department, you will work closely with stakeholders, developers, and project managers to gather requirements, analyze processes, and implement IT solutions that drive efficiency and...

  • Loan Solutions Consultant

    3 weeks ago

    Mont-Royal, Quebec, Canada Fairstone Financial Inc. Full time

    Loan Solutions Consultant page is loadedLoan Solutions ConsultantApply locations Mont-Royal, QuebecTime type: Full timePosted on: Posted 16 Days AgoJob requisition ID: R22496Come join Fairstone Financial as a Consultant in Loan Solutions.Be part of Canada's leading provider of responsible lending solutions to serve Canadians.We require no experience but...

  • Customer Care Representative

    3 weeks ago

    Mont-royal, Canada SIGVARIS Corp Full time

    **GENERAL DESCRIPTION** The Customer Care Representative contributes to Sigvaris’ success by effectively managing key relationship and expectations with customers and collaborates and support the Sales team to resolve customer issues. The Customer Care Representative operates in various internal tools and systems (i.e: SYSPRO, AVAYA IPOCC), and reports...

  • Client Care Coordinator

    2 weeks ago

    Mont-royal, Canada Edgewood Health Network Inc Full time

    **Job Title**:Client Care Coordinator **Department**:EHN Outpatient Services **Responsible to**: Team Lead, **Client Care Coordinator Status**:Remote Position **Summary** Reporting to the Client Care Coordinator Team Lead, the Client Care Coordinator (CCC) is responsible for all client administration and coordination throughout their stay in an...

  • Enterprise Content Solution Specialist

    4 days ago

    Mont-Royal, Quebec, Canada Dollarama Inc. Full time

    Company OverviewDollarama Inc. is a Canadian dollar-store retail chain that operates over 1,300 stores across the country.Job RequirementsThe ECM Analyst position requires a Bachelor's degree or equivalent work experience in information management systems, computer science, software engineering, or IT-related disciplines.Key Responsibilities:Operational and...

  • Scheduling Coordinator

    2 weeks ago

    Mont-royal, Canada Soins À Domicile - Home Care Assistance Full time

    **Company Description**: Home Care, also known as domiciliary care, in-home care or social care, is when a senior is visited by a personal caregiver in their home. Nine out of ten elderly would rather remain in the home. But when frailty, forgetfulness or chronic illness makes living alone too difficult, home care allows them to maintain their quality of...

  • Home Child Care Provider

    1 week ago

    Mont-royal, Canada Michel Abras Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Employer's home **Tasks**: - Perform light housekeeping and cleaning duties - Wash, iron and press clothing and household linens - Bathe, dress and feed infants and children - Maintain a safe and healthy...

  • Dollarama Inc. SAP Solutions Specialist

    5 days ago

    Mont-Royal, Quebec, Canada Dollarama Inc. Full time

    About the JobThe ABAP Developer position at Dollarama Inc. involves working on designing, developing, and testing SAP solutions. This role requires collaboration with functional analysts from various departments, including MM, SD, FICO, WM, POSDTA, and HR, to create efficient SAP solutions.Job DescriptionThis is a hands-on role that includes:- Developing and...

  • Customer Care Supervisor

    3 weeks ago

    Mont-royal, Canada Transport Dsquare Full time

    **Company Core Values** **_Persistence to Win - Display Honesty & Respect - B.I.G. (Big, Innovative & Grow) - Deliver a Red-Carpet Experience - Be Happy & Have Fun - Safety Wins: Period_** **Company Description** Transport DSquare an industry leader in customer service, safety, and productivity. Today, we can proudly say that we are one of the most...

  • Child Care Provider

    1 week ago

    Mont-royal, Canada PM Family Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work site environment**: - Non-smoking **Work setting**: - Employer's home - Urban area **Tasks**: - Assume full responsibility for household in absence of parents - Perform light housekeeping and cleaning duties - Shop for food and household supplies -...

  • Child Care Provider

    2 weeks ago

    Mont-royal, Canada PM Family Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - **Work site environment**: - Non-smoking - ** Work setting**: - Employer's home - Urban area - ** Tasks**: - Assume full responsibility for household in absence of parents - Perform light housekeeping and cleaning duties - Shop for food and household...

  • Child Care Provider

    2 weeks ago

    Mont-royal, Canada Gretta Ghorayeb Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Employer's home - Optional accommodation available at no charge on a live-in basis. Note: This is NOT a condition of employment **Tasks**: - Change diapers - Follow parents' lead with toilet training - Perform light housekeeping and...

  • Child Care Provider

    3 weeks ago

    Mont-royal, Canada Mr. Argento Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work site environment**: - Non-smoking **Work setting**: - Optional accommodation available at no charge on a live-in basis. Note: This is NOT a condition of employment - Work in employer's/client's home **Tasks**: - Perform light housekeeping and cleaning...

  • Child Care Provider

    3 weeks ago

    Mont-royal, Canada Mr. Argento Full time

    Education: - Expérience: - **Education**: - Secondary (high) school graduation certificate - ** Work site environment**: - Non-smoking - ** Work setting**: - Optional accommodation available at no charge on a live-in basis. Note: This is NOT a condition of employment - Work in employer's/client's home - ** Tasks**: - Perform light housekeeping and...

  • Restaurant Manager

    1 week ago

    Mont-royal, Canada Dwyer Hospitality Full time

    ** Must Love Training** **Duties**: - Manage day-to-day operations of the restaurant, including staff supervision, customer service, and financial performance. - Ensure compliance with food safety regulations and maintain high standards of cleanliness. - Develop and implement strategies to maximize sales and profitability. - Train and mentor staff on food...

  • Child Care Provider

    1 week ago

    Mont-royal, Canada Mrs. Marcil Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work site environment**: - Non-smoking **Work setting**: - Optional accommodation available at no charge on a live-in basis. Note: This is NOT a condition of employment - Work in employer's/client's home **Tasks**: - Perform light housekeeping and cleaning...

  • Omni Channel Solutions Expert

    4 days ago

    Mont-Royal, Quebec, Canada Groupe Dynamite Full time

    About the Role:">We are seeking an Omni Channel Solutions Expert to join our team. The successful candidate will have experience in investigating and resolving production issues related to our omni-channel platform.Responsibilities:Investigate and troubleshoot issues with OMNI tickets, including transfers, ship from store orders, BOPIS, box receiving issues,...

  • Child Care Provider

    4 weeks ago

    Mont-royal, Canada Phuoc Hai Huynh Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work site environment**: - Non-smoking **Work setting**: - Optional accommodation available at no charge on a live-in basis. Note: This is NOT a condition of employment - Work in employer's/client's home **Tasks**: - Perform light housekeeping and cleaning...