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Omni Channel Solutions Expert

7 days ago

MontRoyal, Quebec, Canada Groupe Dynamite Full time

About the Role:

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We are seeking an Omni Channel Solutions Expert to join our team. The successful candidate will have experience in investigating and resolving production issues related to our omni-channel platform.

Responsibilities:

  • Investigate and troubleshoot issues with OMNI tickets, including transfers, ship from store orders, BOPIS, box receiving issues, and label generation issues;
  • Work with third-party partners to help identify and resolve issues;
  • Participate in weekly meetings with third-party vendors;
  • Follow up on tickets, including those raised by other teams;
  • Understand flow-related issues between different systems (RMS, WMS, etc.);
  • Schedule and participate in meetings to facilitate the resolution of problematic tickets with key players;
  • Provide and remove access to certain applications;
  • Investigate and triage issues reported for the website and/or mobile app;
  • Align with internal teams and third parties for peak season volumes on both the OMNI and web/app front;
  • Take directions from senior members of the Application Management team on projects and tasks;
  • Document any new tasks or functionalities affecting the Support team;
  • Update tickets in the JIRA ticketing system;
  • Prepare and plan for peak season;
  • Be available outside of business hours when emergencies arise.

Requirements:

  • Undergraduate degree;
  • 2-5 years of experience in retail;
  • Experience in gathering requirements and pertinent information needed to help resolve issues;
  • Knowledge of Google Workspace;
  • Knowledge of Manhattan OMNI, an asset;
  • Knowledge of Salesforce Commerce Cloud, an asset;
  • Ability to work independently;
  • Strong motivation and initiative to identify and do what needs to be done;
  • Ability to effectively communicate with and educate business users;
  • Bilingual: French and English (written and spoken).