Dual Dealer Supervisor, Part-time, Tic

3 weeks ago


Gananoque, Canada Great Canadian Full time

**Duties and Responsibilities Include**:

- Exceeds guest expectations by providing outstanding customer service
- Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
- Monitors Dealers in an assigned area; maintains game integrity; monitors game limits and cash/value transactions; may assign shift work assignments in an assigned area
- Makes changes to schedules as required
- Provides input for coaching and mentoring employees
- Participates in the implementation of table games strategic plans
- Requests fill/credit issuance as required
- Verifies cash/value transactions pertaining to floats, fills credits and tips
- Responds to, resolves or escalates issues
- Reports irregularities and suspicious activities
- Assists in allotting player seating and waiting lists
- Maintains a tidy work area
- Liaises and communicates effectively with all appropriate operational departments
- All duties and responsibilities of a Card Dealer
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership and employees
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
- People-focused and committed to service excellence
- Proactive and solution-oriented with a drive to succeed
- Secondary School Diploma; Post-Secondary education or a suitable combination of education and experience an asset
- Knowledge and experience in a variety of table games required
- Minimum 2 years of supervisory experience preferred
- Manual dexterity and able to stand for long periods of time
- A professional appearance
- Ability to be adaptable and flexible with work schedule with the ability to work a variety of shifts including nights and weekends as we operate seven days a week & are open 24/7 on weekends.
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Computer literacy in MS Office
- Smart Serve certification



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